General Information

Region of Durham Water and Sanitary Sewer Operation

The responsibilities for the water and sanitary sewer operations for Durham Region are divided between two main departments:

Works Department

Responsible for:

  • Operation
  • Maintenance
  • Meter installation
  • Repair and implementation of capital projects for water and sewer activities

Finance Department
Utility Finance

Responsible for:

  • Meter reading
  • Billing and collection of water and sewer services

Utility Finance is further divided into two sections:

  • Billing & Analysis
  • Customer Services

Utility Finance Mission Statement

"To provide an efficient and cost-effective meter reading, billing, customer services and accounts receivable operation which is accountable to the public and maintains a financial balance between the recovery of revenues and the costs required to deliver and maintain high quality water and sewer services."

For further information contact:

Utility Finance

605 Rossland Rd. E. - P.O. Box 720
Whitby, ON L1N 0B1
Phone: 905-666-6211
Toll Free: 1-800-465-6611
Fax: 905-666-6213
Email: waterbilling@durham.ca
Please include your address and/or your account number for all email inquiries.