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News Release

Region of Durham appoints ADR Chambers Inc. as municipal ombudsman

WHITBY, ON June 29, 2016

Regional Council today approved the appointment of ADR Chambers Inc. as the municipal ombudsman for The Regional Municipality of Durham.

ADR Chambers Inc. has more than 20 years of experience providing mediation, arbitration and investigation services for both the public and private sectors in Canada and internationally. The new municipal ombudsman’s appointment term will begin July 1 and extend through to the end of the current Council term in November 2018.

“The appointment of a municipal ombudsman will ensure that we can best serve the residents and customers of Durham Region,” said Matthew Gaskell, Commissioner of Corporate Services. “By implementing the services of a municipal ombudsman, we will be able to resolve potential issues in a more efficient way, and continue to enhance the accountability and transparency of our organization.”

The municipal ombudsman’s role is to independently conduct investigations regarding the Region of Durham’s administrative functions. On Jan. 1, the Ontario Ombudsman’s jurisdiction was expanded to include the municipal sector, including municipal agencies and some municipal boards. By having a municipal ombudsman in place, residents will have access to an ombudsman with municipal experience, in place of the Ontario Ombudsman.

The Region will consult with the eight local area municipalities to explore their interest in the possibility of joining the retainer agreement. Further information, including process guidelines for complaints and investigations, will be shared when available.

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For more information, please contact Corporate Communications.