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News Release

Social Services Department honoured with awards of excellence

WHITBY, ON November 21, 2012 – The Regional Municipality of Durham, Social Services Department was presented at Durham Regional Council today with two awards of excellence, on behalf of Excellence Canada–the Level 4 certification, through the Progressive Excellence Program, and the Canada Awards for Excellence Gold Trophy, both in the area of quality.

The Progressive Excellence Program has four levels of implementation. Each level requires the organization to show a greater commitment to excellence and continuous improvement, in order to help ensure the delivery of high-quality services to clients. The Social Services Department obtained Level 1 in 2004, Level 2 in 2006, and obtained Level 3, and the Silver Trophy, in 2009.

“Congratulations to the Social Services Department on these achievements,” said Regional Chair and Chief Executive Officer Roger Anderson. “Staff has demonstrated a commitment to organizational excellence and quality. Residents can be confident in the services delivered by this department.”

“To receive this national recognition is an honour,” said Regional Councillor Lorne Coe, Chair of the Health & Social Services Committee. “You are leaders among your peers, and have shown willingness for sustained growth and organizational development.”

As part of the certification process, the Social Services Department completed an internal self-assessment against the appropriate Excellence Canada Level 4 criteria. After achieving the targets outlined in the criteria, a detailed submission that demonstrated the department’s journey to excellence was submitted for review. Following a comprehensive review of the submission, an on-site verification–which included discussions with focus groups and a facility tour–was completed. A series of outside, independent reviewers then decided to award the department with the next level of certification.

Following confirmation of the Level 4 designation, it was determined that the Social Services Department had fully met Excellence Canada’s Quality criteria, with documented overall achievements and results. The department was subsequently presented with the Canada Awards for Excellence Gold Trophy.

In order to maintain the Excellence Canada designation, the Social Services Department is required to complete a follow-up assessment every three years. This assessment will ensure that the department has sustained its commitment to excellence and position as a world-class organization. At this stage, the department will be awarded with the Order of Excellence–the highest recognition an organization can achieve.

“These awards are a testament to the hard work of a dedicated group of staff,” said Dr. Hugh Drouin, Commissioner of Social Services. “We are a world-class organization because of their efforts. I am so proud of what this department has achieved. We will continue to do our work with excellence each day, and provide high-quality services and programs to our clients.”

The Canada Awards for Excellence, presented annually since 1984, recognize outstanding performance and business excellence in the areas of quality, customer service and a healthy workplace.

Founded in 1992 by Industry Canada, Excellence Canada (formerly the National Quality Institute) is an independent, not-for-profit organization that is committed to advancing organizational excellence across Canada. For additional information about Excellence Canada, please visit

To learn more about the department’s journey to excellence, please visit


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For more information, please contact Corporate Communications.