The Regional Municipality of Durham

News Release

Region warns residents of aggressive water treatment sales tactics in Durham

WHITBY, ON September 11, 2015

The Regional Municipality of Durham would like to remind residents to be wary of door-to-door salespersons currently canvassing Durham homes selling water treatment and metering equipment that is not endorsed by the Region.

“In the past few weeks, we’ve had several residents contact us to inquire about door-to-door salespersons, for certain water treatment companies, that claim they are municipal water representatives or that their products are endorsed by the municipality,” says John Presta, Director of Environmental Services. “These companies are misrepresenting themselves. The Region of Durham does not sell or endorse water filters, or treatment equipment for residents. The Region provides clean, safe drinking water, which meets provincial water quality standards. Our water undergoes daily monitoring and testing and does not require further filtration or monitoring at residents’ expense.”

Information on water quality testing is available online at
If someone shows up at your door, remember the following to protect yourself from scams:

The Regional Municipality of Durham provides safe drinking water to residents using the municipal water supply system, meeting Ontario Drinking Water Quality Standards. The quality and safety of the Region's water is confirmed at an accredited laboratory, which is licensed by the Ontario Ministry of the Environment and Climate Change–a requirement of the Ontario Drinking Water Regulations set by the province of Ontario.

The Region of Durham has established a Residential Meter Replacement/Upgrade program with its contractor, Neptune Technology Group, to replace or upgrade the meters in homes at no charge to residents. Before contractors show up, residents will receive an official letter from the Region of Durham notifying them of the upcoming water meter replacement. Residents will also receive a letter from Neptune Technology Group advising you of how to book your appointment. The letter requests that residents set up an appointment with the contractor. Neptune installers will arrive on the arranged date; they are uniformed, carry ID, and are highly skilled to ensure a professional installation. They will not show up unannounced.

For more information on water quality in Durham Region, visit

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