The Regional Municipality of Durham

Public Service Announcement

Durham Region warns residents to be wary of water filtration representatives

WHITBY, ON November 14, 2014

The Regional Municipality of Durham, Works Department is warning residents about individuals representing themselves as water filtration sales representatives, attempting to gain access into homes in Durham.

The individuals, currently going door-to-door, may imply they are working for the Region of Durham to install a water filtration system. If someone shows up at your door, remember the following to protect yourself from scams:

The Region of Durham does not sell or endorse water treatment equipment for residents using municipal water supply systems. The Region of Durham is committed to providing clean, safe drinking water to residents. Information on water quality testing is available online at

The Regional Municipality of Durham provides safe drinking water to residents using the municipal water supply system on a continuous basis—meeting, and in many cases bettering, Ontario Drinking Water Quality Standards. The quality and safety of the Region's water is confirmed at an ISO 17025 accredited laboratory, which is licensed by the Ontario Ministry of the Environment – a requirement of the Ontario Drinking Water Regulations set by the province of Ontario.

The Region of Durham has established a Residential Meter Replacement/Upgrade program with our contractor, Neptune Technology Group, to replace or upgrade the meters in homes at no extra charge to residents.  Before our contractors show up, residents will receive an official letter from the Region of Durham notifying them of the upcoming water meter replacement/upgrade. You will also receive a letter from Neptune Technology Group advising you of how to book your appointment. The letter requests that residents set up an appointment with the contractor and Neptune installers will arrive on the date you arrange; they are uniformed, carry ID, and are highly skilled to ensure a professional installation. They will not show up unannounced.

For more information on water meter replacements, please contact the Oshawa/Whitby Depot at 905-655-3344. For more information on water quality in Durham Region, read our Water Quality Reports available online at

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For more information, please contact Corporate Communications.