The Regional Municipality of Durham

Public Service Announcement

Beware of potential water meter scams

WHITBY, ON April 16, 2015

The Regional Municipality of Durham has been contacted by concerned residents about individuals representing themselves as water treatment equipment salespersons, attempting to gain access into the residents’ homes.

The individuals, going door-to-door, imply they are working with the Region of Durham to supply water filters to residents. They ask to see the resident’s water meter inside the home to take a reading and determine if the resident “qualifies” for a water filter.

The Region of Durham does not sell or endorse water filters or treatment equipment for residents using municipal water supply systems. The Region of Durham is committed to providing clean, safe drinking water to residents. Information on water quality testing is available online at
If someone shows up at your door, remember the following to protect yourself from scams:

The Regional Municipality of Durham provides safe drinking water to residents using the municipal water supply system on a continuous basis—meeting, and in many cases exceeding, Ontario Drinking Water Quality Standards. The quality and safety of the Region's water is confirmed at an accredited laboratory, which is licensed by the Ontario Ministry of the Environment and Climate Change – a requirement of the Ontario Drinking Water Regulations set by the province of Ontario.

The Region of Durham has established a Residential Meter Replacement/Upgrade program with its contractor, Neptune Technology Group, to replace or upgrade the meters in homes at no charge to residents. Before contractors show up, residents will receive an official letter from the Region of Durham notifying them of the upcoming water meter replacement. Residents will also receive a letter from Neptune Technology Group advising you of how to book your appointment. The letter requests that residents set up an appointment with the contractor. Neptune installers will arrive on the arranged date; they are uniformed, carry ID, and are highly skilled to ensure a professional installation. They will not show up unannounced.

For more information on water quality in Durham Region, visit


- 30 -

For more information, please contact Corporate Communications.