The Regional Municipality of Durham


News Release

Health Department launches new program to provide inspection results for personal services settings

WHITBY, ON May 26, 2016

Starting June 1, Durham Region residents will begin seeing green, yellow and red inspection summary signs at area personal services settings for services including, manicuring and pedicuring, tattooing and body piercing, aesthetics, and hair salons and barbers. The new Know Before You Go Durham personal services settings disclosure program is in accordance with a new regional by-law passed earlier this year. This new program requires all area personal services settings to display an inspection summary sign that provides details of health inspections conducted by Durham Region Health Department.

Similar to the DineSafe Durham food safety disclosure program, Know Before You Go Durham will include coloured signs posted at entrances to all personal services settings. The signs will include a green (PASS) sign for significant compliance, a yellow (CONDITIONAL PASS) sign for significant non-compliance or a red (CLOSED) sign if an immediate health hazard exists. Premises displaying a red sign can have either the entire operation or a specific service closed based upon the identification of a health hazard.

This new by-law also requires all personal services settings operators to notify the Health Department 30 days prior to opening a service, whether the service is at a fixed location or operating as a mobile service.

“There is significant public support for a personal services setting disclosure system,” said Ken Gorman, Director, Environmental Health with Durham Region Health Department. “More than 90 per cent of area residents who were surveyed indicated that public health inspection results for these services should be displayed and that the colour of the sign posted would affect their decision on where to go to receive a service.

“Nearby municipalities, including Toronto and York Region, currently have similar disclosure programs in place, so Durham Region residents may already be familiar with the concept.”

As part of the promotion for this program, the Health Department is using radio ads and hosting displays at various community venues such as libraries, community centres and recreational facilities. Information is also being posted on the Health Department’s social media channels.

“Personal services settings operators have been provided with information packages about the new disclosure program, including information on how to comply with the new by-law,” explained Mr. Gorman. “As with the introduction of any new legislation, there will be an initial adjustment period during which time operators will be provided with ongoing education and information regarding the requirements of the new by-law.”

Mr. Gorman added that it will take some time to inspect and post the colored signs at all of the Region’s personal services settings, but all premises will have their signs posted within the next 12 months. Those premises that have not reported their business to the Health Department are obligated to contact the Health Department as required under this new by-law.

Following this initial launch of Know Before You Go Durham, plans also include a second phase of the program which will involve the roll out of a new webpage to provide the public with online access to disclosure information.

For additional information regarding Know Before You Go Durham, please call the Health Department’s Environmental Help Line at 905-723-3818 or 1-888-777-9613.

Media inquiries:

The Regional Municipality of Durham:

Glendene Collins – Health Department, 905-668-7711 ext. 2999

If this information is required in an accessible format, please contact the Accessibility Co-ordinator at 1-800-372-1102 extension 2009.

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For more information, please contact Health Department.