REGIONAL MUNICIPALITY OF DURHAM
2007 Accessibility Report & 2008 Accessibility Plan


2007 Department Specific Initiatives Achievements and Progress

Health Department

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

Oshawa Office main entrance door does not have an accessibility switch

To be completed by the end of 2007

 

Port Perry Office front reception counter is too high for individuals in wheelchairs

Unable to correct at this time. Will be reviewed with building assessment process


Attitudinal

What attitudinal areas were identified for review or barrier removal?

Status

Lack of awareness regarding Equal Access Standard and AODA

Review completed
Initial meeting was held in April 2007 to discuss solutions
On-going progress
Awaiting new mandatory standards


Policy/Practice

What policy/practice areas were identified for review or barrier removal?

Status

Review Section 8 of Health Department Administration, Policy and Procurement manual

Review complete and revised policies circulated April 2007


Police

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

605 Rossland Road
Review of new and renewed lease sites for accessibility


Deferred

605 Rossland Road
Review proposed new and existing owned buildings


Deferred

19 Division
Access ramps have cracked concrete, elevation and alignment issues and existing design does not meet current design code


Budgeted for replacement during 2008

19 Division
Main public doors stay open due to heaving of patio due to temperature variations impeding proper operation of electric door opener. In addition, broken stair and patio tiles create  tripping hazard


Stairs were temporarily repaired in 2006
Patio and stairs budgeted for permanent repair during 2008

Community Services Unit
Unit located on the second floor of a non-accessible building limiting volunteer access.


DRPS’s Community Service Unit has been relocated to the Courtice Community Centre, which is a one storey, accessible building


Social Services Department - Children's Services Division

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

Directly Operated Centres
Audits for six facilities

Facilities will be audited as part of the Building Assessment Project in 2008/2009


Informational/Communicational

What informational/communicational areas were identified for review or barrier removal?

Status

CSD forms (font, colour, language)
Establish a committee

Research–on-going
Training required


Attitudinal

What attitudinal areas were identified for review or barrier removal?

Status

Directly Operated Centres

2006 survey data has been reviewed


Technological

What technological ares were identified for review or barrier removal?

Status

Adequacy of computer screens for all Children’s Services

Ongoing–capital allocation annually


Policy/Practice

What policy/practice areas were identified for review or barrier removal?

Status

Directly Operated Centres- Review of Survey Date

2006 survey data has been reviewed


Social Services Department - Housing Division

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

Accessibility of grounds at Lakeview Harbourside-173 unit family townhouse community

A walk-a-round with a tenant on a scooter identified two curbs that need to be cut

High curb cuts between parking lot and walkways at Lakeview Harbourside

Curb cuts scheduled spring 2008

Access at front entrance at Seniors Building at 655 Harwood Ave, Ajax improved with the installation of a transmitter operated by a pendant

New and Complete
Easy access to residents with a disability


Informational/Communicational

What informational/communicational areas were identified for review or barrier removal?

Status

Review Housing Access Centre form letters

Review of the letters for simple, clear language completed in May 2007

Technical and confusing language used on Housing Access form letters

Simple language on all HAC form letters completed January 2007


Attitudinal

What attitudinal areas were identified for review or barrier removal?

Status

Attitude of staff in shelters and service agencies regarding accessibility issues

Discussion with staff at shelters and service agencies rescheduled to winter 2007

Shelters and service agencies require information about accessibility issues

In progress–fall 2007


Technological

What technological ares were identified for review or barrier removal?

Status

Housing Access Centre application process

Survey stakeholders including agencies and clients–deferred to 2008


Policy/Practice

What policy/practice areas were identified for review or barrier removal?

Status

Housing providers’ policies on accessibility

Consideration of housing providers’ practices on accessibility issues during operational reviews
New template awaiting approval of Finance staff

Lack of adequate accessibility policies and procedures by some housing providers

Resource brochure being provided when requested


Social Services Department - Income Support and Administrative
Services Division

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

605 Rossland Road
Front counter in Income support office is too high

Renovation to be completed by the end of 2007


Policy/Practice

What policy/practice areas were identified for review or barrier removal?

Status

Policies for visits with clients who have a visual impairment

Training sessions have been arranged with CNIB for mid December 2007 to address this issue

Social Services Department - Family Services Division

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

Ajax Facility
Doorbell to be installed at wheelchair height


Renovations are underway

Ajax Facility
Front Counter to have cut out area for wheelchair access


To be completed by the end of 2007

Bowmanville Facility
Automatic door opener to be installed
Need for armless chairs to accommodate larger clients and staff or clients who want to transfer out of a wheelchair or scooter


Renovations in progress with projected completion depending on budget allocation


Social Services Department - Long-Term Care and Services for
Seniors Division

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

Fairview Lodge
Inspect ramp at front door to assess optimal accessibility


2008 Budget includes new automatic sliding doors

Fairview Lodge
Review visitor’s washrooms for optimal accessibility


To be completed by the end of 2007

Hillsdale Terraces
Upon completion of new and existing parking lots, review walkways to ensure ramps for access


Complete

Hillsdale Terraces
Ramp to facilitate access to auditorium


Complete

Hillsdale Terraces
Identify how many accessible parking spaces required


Complete

Hillsdale Terraces
Review push pad door openers in all public spaces throughout the facility- visitor’s washroom identified


Complete

Hillsdale Terraces
Review storage spaces to ensure all items and equipment are being stored, and not kept in hallways and open spaces


Complete

Lakeview Manor
Entrance/Exit to building will be reviewed to ensure ease of transition for people using wheelchairs and people with visual disabilities


Completed - Issues were addressed with the new build

 


Informational/Communicational

What informational/communicational areas were identified for review or barrier removal?

Status

Fairview Lodge
Lack of audible cues in elevators


Not considered required due to only floors in the building

Fairview Lodge
Lack of Braille touchpads for doors and elevators


Buttons will be replaced over time

Fairview Lodge
Inconsistent paging system throughout building


In the 2008 budget for consideration

Lakeview Manor
Determine how responsive home is in recognizing barriers for people with disabilities throughout care plan


All related information is being noted on the Resident Care Plan


Technological

What technological ares were identified for review or barrier removal?

Status

Fairview Lodge
Review strobe light system to ensure optimal accessibility for people with hearing disabilities


Complete new fire system in 2007 budget - yet to be completed


Policy/Practice

What policy/practice areas were identified for review or barrier removal?

Status

Hillsdale Estates
Building Code Act 1992


On going

Hillsdale Estates
Human Rights Code


On going

Hillsdale Estates
Accessibility for Ontarians with Disabilities Act 2005


On going

Hillsdale Estates
Municipal Act


On going

Hillsdale Terraces
Planning Act


On going

Lakeview Manor
Annual Review of policies and procedures


On going


Transit

Physical/Architectural

What physical/architectural areas were identified for review or barrier removal?

Status

Accessibility in conventional routes

On-going improvements to buses  and stops are made as budget permits

Lack of accessibility at bus stops

On-going improvements to buses  and stops are made as budget permits

Non accessible buses

On-going improvements to buses  and stops are made as budget permits

Lack of designated accessible parking at 710 Raleigh Ave.

One parking space added


Informational/Communicational

What informational/communicational areas were identified for review or barrier removal?

Status

Confusion over bus stop locations and intersections

On going review

Lack of accessible customer service information

On going review


Attitudinal

What attitudinal areas were identified for review or barrier removal?

Status

Lack of sensitivity regarding people with disabilities

Accessible Customer Service Training to be offered corporately in 2008


Policy/Practice

What policy/practice areas were identified for review or barrier removal?

Status

Lack of specialized transit fleet

On going review. Expecting Accessible Transportation Standards in the near future

Lack of monthly passes for people accessing specialized services

On going review