Application Process Frequently Asked Questions

I was previously registered prior to September 16, 2016. What do I need to do in order to access or update my account?

If you have previously registered on the site:

Why do I need to register in order to apply for a job?

By registering, you are adding yourself as an applicant within our on-line recruiting system.

This allows you to:

How do I register?

You can register by clicking on the hyperlink "New User" located on the top right hand corner of the page.

Please note that your user name and password are case sensitive. To help protect your personal information, please keep your user name and password, for this site, confidential.

How do I view job postings?

All job postings can be found by clicking on the "Current Employment Opportunities" hyperlink located in our main "Careers" page.

How do I apply to a job?

In order to be considered for employment opportunities, all applicants must submit their application/resume to our online database. Applications can be submitted to specific job openings, or submitted as a "General Application", which is not for a specific job opening, but allows your application/resume to be available for viewing by the Human Resources recruiters.

To apply for a specific position, click on a job title of interest from the list under Search Results, review the job description, click on the Apply button and then follow the prompts to complete the application process.

Why can’t I view any links or attachments?

If you are having problems viewing links or attachments, we may not be considered a "trusted site" by your browser.

Please make sure the following has been added as a trusted site:

Refer to your browser's help files for instructions on how to do this. (For Windows Internet Explorer 9, this is under Tools > Internet Options > Security/Trusted sites > Sites).

How do I create a resume?

Please visit the "Cover letter and Resume" section within our "Careers" pages for useful tips on how to create an effective resume.

What is the best resume format to use?

When submitting your application/resume, you have the ability to upload your resume or copy and paste resume text. If you have an existing resume already prepared and saved on your computer, uploading the resume may be the most efficient way to submit your application/resume. When uploading a resume, the system will extract the information and use it to pre-populate your online application with your contact, education and work experience information. You should then review the information that was extracted and make any necessary revisions or additions.

Only the following file types will be permitted for uploads: DOC, DOCX, PDF, RTF and TXT. To ensure maximum accuracy:

Choose Resume screen cap of program

Note: When you submit an application/resume for the very first time, you will only have two (2) options: "Upload New Resume" and "Copy & Paste Resume". Once you submit an application/resume, a copy will be saved in your profile and may be used when applying to future job postings. In this case, you may choose to apply by clicking on the "Use Existing Resume" option.

Can I submit a cover letter?

Yes, absolutely! However, your cover letter must be submitted in the same document as your resume. Our system will only allow you to upload one attachment. For this reason, your cover letter should be the first page of your document and your resume should follow as the second/third pages – all saved in one file/document – so that when you upload your cover letter and resume, both documents are uploaded in to our system. Please ensure you review both documents for accuracy before uploading; once you have uploaded the document, you will not be able to edit it.

What do I do if my resume can’t be uploaded?

If you find your existing resume cannot be uploaded, please try another file format or choose the "Copy and Paste Resume" option to submit your application.

How do I know that my application has been received? Can I track the status of my application?

Once your application has been successfully submitted, you will receive a confirmation email acknowledging receipt of your application. You will be able to view your status using the "My Activities" link and checking your status in the "Applications" section of the page. The status shows as "Submitted" once your application has been uploaded/copied successfully.

Please note that due to the volume of applications we receive, only candidates selected to participate in the competition process will be contacted directly.

Can I apply to more than one position at a time?

We encourage you to apply for any and all positions that are of interest to you, but a separate application must be submitted for each posting. New postings are added on an ongoing basis, so we suggest visiting our site at least once per week.

How can I be notified of new employment opportunities?

The Job Search section of your home page allows you to enter keywords or search criteria for jobs that would be of interest to you. You can save your criteria via the "Save Search" button. When you save it, select the "Notify me when new jobs meet my criteria" checkbox and enter an email address.

On a daily basis, the system will search the active job postings and will send you an email (to the email address you specified) notifying you of any new job postings that meet your search criteria.

How can I change my password or update my contact information?

Your password and contact information can be updated on the "My Account Information" section of your home page via the "Change Password" link under "Account Settings".

What should I do if I've forgotten my user name or password?

Using the Sign In link located on the main "Employment Opportunities" page. On the Sign In screen you will have the option to select either "Forgot User Name" or "Forgot Password". You will be prompted to enter a primary email address and then the system will send you an email containing your new password or current user name information.

How do I deactivate my account?

You currently cannot deactivate your account. However, the system will automatically deactivate it if your account has not been actively used within 12 months of the last activity/sign in.

Why is my user name and password (profile) no longer recognized in the system?

If it has been at least one year since you logged into our online recruiting system, it is possible that your account profile has been purged from our database. Purging takes place to remove accounts that have experienced lengthy periods of inactivity. You will not receive an e-mail notification informing you of your removal from the system.

In order to apply to any future job postings that become available, you will have to create new sign in information to access the system and submit an application/resume online.

Who do I contact if I'm having problems with the site?

Please email your question(s) or issue(s) to We endeavour to respond to e-mails within 24 hours during our standard business hours of Monday to Friday, 8:00 a.m. to 5:00 p.m.

What should I do if I am unable to apply online?

The Region of Durham no longer accepts hard copy resumes. To ensure that an application receives maximum exposure, we encourage everyone to apply online at If you cannot access the Internet at home, you can obtain access by visiting a local library or a career/job resource centre.

Applications received after the competition closing date will not be considered.

Should you have specific questions regarding your online registration and application, please contact a representative from Human Resources at do not submit applications through this email address.

How do I view Internal Job Postings?

Internal job postings are only available to current employees of the Regional Municipality of Durham belonging to CUPE Local 1764. If you are an existing Regional employee and are a member of this local, you may view internal CUPE 1764 job postings by clicking the View Internal Postings (Employees Only) button on the main Employment Opportunities page and then submitting your employee ID number. To submit a resume for any of these internal positions, please follow the instructions located on the bottom of the job posting. For internal postings do not submit an application or resume online.

Where can I obtain a Police Check?

If you live in Durham Region, you can attend any Police Division to fill out the forms or attend Regional HQ for processing. Regional HQ is located at 605 Rossland Rd. E., Whitby, 3rd Floor. For a listing of Police Divisions or more information, visit If you reside outside Durham Region, please contact your local police service.