Special Programs

The following are some programs the Region of Durham has introduced to our customers:

Pre-Authorized Payment Plan

Once you enroll in this program you will continue to receive your water and sanitary sewer bills as usual; a message will appear on your bill acknowledging that it has been paid via our Pre-Authorized Payment Plan. Payment for the “Amount Due Now” will be withdrawn from the financial institution you designate; on the date shown on your bill (approximately 16 days past the date of mailing).

To enroll, simply complete the application which is attached to the return envelope enclosed with your water bill, or get a copy of the Pre-Authorized Payment form (PDF) here and forward the completed application along with a cheque marked "void" to the Region of Durham.

Extension of Payment Date Program

Special Water Meter Reading Assistance Program

To enroll in the extension of the Payment Date or Special Water Meter Reading Assistance Programs, please contact our Customer Services section.

Customer Services Section
Utility Finance

605 Rossland Rd. E. P.O. Box 720
Whitby, ON L1N 0B1
Phone: 905-666-6211
Toll Free: 1-800-465-6611
Fax: 905-666-6213
Email: waterbilling@durham.ca