Counselling and Employee Assistance

Internet Child Exploitation Counselling

Family Services provides counselling to children and youth who are victims of Internet sexual exploitation, as well as their immediate family members, who live and/or work in Durham Region. This program is funded by the Ministry of the Attorney General.

The Internet Child Exploitation (ICE) Counselling Program provides short-term, immediate counselling for child victims of Internet sexual exploitation. A victim’s immediate family members may also be eligible.

The Ontario Victim Services Secretariat (part of the Ministry of the Attorney General) has a special program to pay for counselling for survivors of Internet sexual exploitation, who were under the age of 18 when the crime took place. The program also offers help to family members. Survivors can apply for coverage up to $1,500. Members of the survivor's family may also apply, to a limit of $800.


Clients who live and/or work in Durham Region are asked to call Family Services Durham’s Centralized Intake Line at 905-666-6240 (or toll-free at 1-866-840-6697). Intake staff book the client’s first appointment with a counsellor. 

Hours of operation

Cancelling appointments

If it is necessary to cancel an appointment, 24-hours notice is required. If less than 24-hours notice is provided, half of the negotiated fee may be charged.

Clients who need to cancel an appointment with a counsellor after daytime office hours should contact their counsellor directly. Cases may be closed if there are two no-shows, two cancellations less than 24 hours, one no-show and one cancellation less than 24 hours, and/or no case activity for three months.