Counselling and Employee Assistance

Philosophy Statement

To provide a caring, compassionate environment where people can recognize and develop their own capacity for change.

Our philosophy is the foundation upon which we strive to:

Vision

Strong people, caring communities, our future.

Mission

Supporting people to realize their own capacity for growth and change.

Values

Our service philosophy, vision, and mission are guided by the following values:

Client-Focused:

Professional:

Respect:

Excellence:

Continuous Learning:

Accountability:

Quality:

Inclusiveness:

Collaboration:

Who We Are

Family Services is Accredited and Registered:

Family Services is accredited by the Canadian Centre for Accreditation (CCA). It meets the certification requirements of the Ontario College of Social Workers and Social Service Workers (OCSWSSW), and the College of Registered Psychotherapists of Ontario (CRPO), and meets the requirements of ISO 9001:2008 registration. Family Services is a member of Family Service Ontario, Family Service Canada/Family Services Employee Assistance Programs (FSEAP), and the Employee Assistance Society of North America (EASNA).

In 2015 The Regional Municipality of Durham Social Services Department, of which Family Services is a Division, was awarded the Order of Excellence from Excellence Canada. This accomplishment is a result of staff engagement surveys, cross-divisional work groups, and a demonstration of positive service outcomes for our clients.

Family Services has three Guiding Principles::

Family Services is comprised of: