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Counselling and Employee Assistance

Philosophy Statement

To provide a caring, compassionate environment where people can recognize and develop their own capacity for change.

Our philosophy is the foundation upon which we strive to:

  • improve the well-being of our community,
  • contribute to our field of practice,
  • promote our expertise and reputation in the community, and
  • encourage continuous quality improvement and learning.


Strong people, caring communities, our future.


Supporting people to realize their own capacity for growth and change.


Our service philosophy, vision, and mission are guided by the following values:


  • Creating a positive and satisfying service experience by focusing on individual needs and strengths, promoting self-reliance and individual empowerment.


  • Maintaining high service standards, including confidentiality and ethics.
  • Using evidence-based / informed approaches, and measuring client satisfaction to ensure responsive services.


  • Recognizing the inherent value and worth of each individual.
  • Promoting open communication, mutual and shared understanding, and commitment.


  • Inspiring people to be the best they can be.
  • Maintaining service excellence for our clients and our community.

Continuous Learning:

  • Encouraging creativity, learning and growth, and sharing specialized knowledge and expertise with others.


  • Following responsible and ethical practice, and making efficient and effective use of resources.


  • Focusing on continuous improvement by monitoring and evaluating how services make a difference for clients and the Region.


  • Embracing diversity and providing responsive services in meeting client needs.
  • Providing services to all residents and employees of Durham Region regardless of income or ability to pay.


  • Working together with community partners to support client and community well-being.

Who We Are

Family Services is Accredited and Registered:

Family Services is accredited by the Canadian Centre for Accreditation (CCA). It meets the certification requirements of the Ontario College of Social Workers and Social Service Workers (OCSWSSW), and the College of Registered Psychotherapists of Ontario (CRPO), and meets the requirements of ISO 9001:2008 registration. Family Services is a member of Family Service Ontario, Family Service Canada/Family Services Employee Assistance Programs (FSEAP), and the Employee Assistance Society of North America (EASNA).

In 2015 The Regional Municipality of Durham Social Services Department, of which Family Services is a Division, was awarded the Order of Excellence from Excellence Canada. This accomplishment is a result of staff engagement surveys, cross-divisional work groups, and a demonstration of positive service outcomes for our clients.

Family Services has three Guiding Principles::

  • Caring: show compassion and empathy for others.
  • Integrity: ethical, reliable, and genuine
  • Responsible: accountable for making good decisions.

Family Services is comprised of:

  • Staff skill, expertise, and attitude which contribute to the organization’s vitality and strength.
  • Management oversight and monitoring that ensures Family Services is accountable and resources are used to maximum benefit.
  • Programs that respond to community needs and input.
  • Servant Leaders who want to help others be the best they can be.