Regional Complaints

The Regional Municipality of Durham strives to deliver services with a strong focus on customer satisfaction and fiscal accountability for residents and members of the public.

If customers are dissatisfied with the service they receive from the Region, it is recommended that complainants first speak directly with the service area where they have the issue, in person or by telephone, by calling 905-668-7711 or toll-free at 1-800-372-1102. Most complaints may be resolved promptly and simply in this manner.

If the complainant is still not satisfied with how their verbal complaint has been dealt with, they are encouraged to submit a written complaint. Written complaints may be submitted using the Region’s online complaint form. Alternatively, written complaints directed to the appropriate Regional department may also be sent via standard mail in an envelope marked “confidential complaint” to:

The Regional Municipality of Durham
605 Rossland Road East, PO BOX 623
Whitby, ON L1N 6A3

Contact information for each Regional department can be found below:

If your complaint is related to Durham Regional Police Service (DRPS) or Durham Region Transit (DRT), see the following contact information:

Durham Regional Police Service
Telephone: 1-888-579-1520

Durham Region Transit
Telephone: 1-866-247-0055

Learn more

Departmental Complaint Protocols

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