Ombudsman for the Regional Municipality of Durham

Durham Regional Council has appointed ADR Chambers Inc. as the Ombudsman for The Regional Municipality of Durham. The appointment is effective July 1, 2016.

The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm's length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities.

If individuals are dissatisfied with the service they receive from the Region, it is recommended that they first speak directly with the service area where they have the issue, or submit a written complaint using the Region's online complaint form. Most complaints may be resolved promptly and simply in this manner.

However, if individuals are not happy with the outcome they may pursue their complaint further with the Region's Ombudsman.

ADR Chambers Ombuds Office can be reached via phone or email:
Telephone: 1-844-235-4442
Email: ombudsman@adr.ca
Website: https://municipalombuds.ca/

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