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Regional standards

Alternate formats

The Regional Municipality of Durham aims to ensure that information related to our programs and services is accessible to all community members.

Accessible, or alternate, formats are designed to address the specific needs of a user, rather than just a standard regular print. For example, in addition to a generic print version, a publication might be available in large font, PDF format, Braille, etc.

Publications in alternate (or more accessible) formats are available, upon request, by contacting 905-668-7711 ext. 2009 (toll-free at 1-800-372-1102) or

Planning an accessible meeting

To ensure an inclusive meeting environment, individuals are encouraged to consider accessibility when planning an event. Often, this means choosing one person to oversee accessibility:

  • Build accessibility into the planning of each meeting.
  • Be prepared to respond to accessibility needs. Give these requests the same consideration that would be given to more generic suggestions.
  • Consider if the agenda or other items are accessible. Be sure to offer them in an accessible format, upon request.
  • Include a statement with the meeting request that denotes this is an accessible event and efforts will be made to accommodate individuals.
  • If promoting the event via a website, ensure that the site is accessible for individuals who use assistive technologies, such as screen readers.
  • Before booking a venue, consider the accessibility options:
    • Are there installed or portable FM listening systems for individuals who are hard of hearing?
    • Are there telephones with TTY or auditory adjustments?
    • Are there visual fire alarms (such as a flashing strobe light)?
    • Are the customer service areas low enough so people in wheelchairs or scooters can access them?
    • Is signage available in large print?
    • Will service animals be accommodated (such as water bowls or areas for service dogs to relieve themselves)
  • Be prepared; know the local resources for sign language interpretation, accessible transportation, emergency veterinarians (for service animals), wheelchair repair services, etc. It is always a good idea to have more than one number on hand, in case other local events impact scheduling.
  • Have information readily available about accessible spots in the area. For example, if lunch is not provided as part of the meeting, be ready to share a list of accessible restaurants with meeting participants.

For more information about planning an accessible meeting, please visit the Ministry of Economic Development, Trade and Employment website.

The Regional Municipality of Durham, Accessibility Plan

The Region of Durham implemented its first Accessibility Plan in 2003. Since that time, barriers have been removed by:

  • Incorporating accessible ramps.
  • Adding accessible pedestrian signals at several intersections.
  • Lowering reception counters.
  • Installing automatic doors.
  • Providing alternate accessible formats for publications.
  • Purchasing additional accessible buses.
  • Redeveloping the Region's website to accessible guidelines.
  • Adding a special water meter reading program.
  • Considering future initiatives, such as enhancing existing signage (to make it more clear and readable) and introducing audible elevator cues.

To view the most current plan, click here.