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Overview

Legislative Services is divided into four operational areas:

  • Council Services
  • Records and Information Management
  • Corporate Call Centre
  • Public Front Counter

The Regional Clerk is a Statutory Officer of the Regional Corporation and is the custodian of all corporate records including minutes, by-laws, reports and agreements. Legislative Services provides administrative, procedural and clerical support to Council, its Committee of the Whole, Durham Region Transit Commission, and various other ad hoc and advisory committees to Council and the Commission. Responsibilities include preparing the Council agenda and the minutes of Council, Commission and Committee meetings. For information on speaking to Council and Committee of the Whole, please view Requests to Speak to Committee of the Whole and Regional Council.

Legislative Services also provides information and services to the citizens of Durham Region and is a communication link between the Regional communities, its citizens and Regional Council. This link is maintained in a number of ways. Information about the Region is updated and provided annually through the Durham Directory (PDF) publication. You may also access information about Council and Committee Minutes and Agendas, Meetings Calendar, and other pertinent information about Durham Region.

The Durham Directory (PDF) is intended as a basic guide to the full range of Regional Services and provides information on Regional Council and Committee membership, contact information for Regional elected officials and Area Municipal Offices, and descriptions of Regional Departments, including services, location, contact names and phone numbers, as well as an outline of the Region’s budget.

The public is also able to contact the Region through our website email, info@durham.ca which is answered daily by Legislative Services and forwarded to the appropriate Department for response.

Legislative Services provides front line customer service through the Corporate Call Centre and Public Front Counter. The staff in these two areas provide general information about the programs and services offered by the Region or directs citizens to the appropriate Regional Department, government or community agency for service.

Legislative Services also ensures that all records are identified and managed according to the Corporate Classification Scheme. The Region's on-site inactive records retention centre is managed by Legislative Services. The Regional Clerk is also responsible for coordinating and processing requests for information and privacy complaints under the Municipal Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act.

Legislative Services also receives all tenders, attends tender openings, and records the results. Legislative Services staff attend these tender openings and record the results. Official Regional functions are also arranged by Legislative Services.