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Corporate Services Department

Public Complaint Policy and Procedure

The Corporate Services Department strives to deliver services with a strong focus on customer satisfaction for residents and members of the public.

If an individual is dissatisfied with the service they receive from the Corporate Services Department, it is encouraged that they first speak directly with the service area where they have the issue, in person or by telephone, by calling 905-668-7711 or toll-free at 1-800-372-1102. Most complaints may be resolved promptly and simply in this manner.

If the complainant is still not satisfied with how their verbal complaint has been resolved, they are encouraged to submit a written complaint. Written complaints may be submitted via the Region’s online complaint form. Alternatively, written complaints may also be sent via standard mail in an envelope marked “confidential complaint” to:

The Regional Municipality of Durham
Corporate Services Department
605 Rossland Road East, PO BOX 623
Whitby, ON L1N 6A3

Attention: Legislative Officer

Individuals should also know what to expect once a complaint has been made. The department’s Public Complaint Policy and Procedure outlines how the Corporate Services Department will handle complaints in a prompt manner, while ensuring impartiality and respect to all parties involved, in accordance with the Region’s Corporate Complaint Handling Policy & Guidelines. For more information regarding the corporate complaint policy, reference the related Corporate Complaint Handling Policy & Guidelines Frequently Asked Questions.