Close Alert Banner
Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content
Region of Durham Logo
Contact Us
Engage
  • Living Here
    • 311 – Connecting you to our services
    • A to Z Services
    • Accessibility
    • Age-Friendly Durham
    • Animal Services and Control
    • Climate, Energy and Resilience
    • Conservation Authorities
    • Counselling
    • Crime Prevention and Public Safety
    • Early Learning and Child Care
    • Education and Schools
    • Emergency Preparedness
    • Emergency Services
    • Emergency Social Services
    • Food Banks
    • Housing and Homelessness
    • Libraries
    • Living with Low-Income
    • Long Term Care and Adult Day Programs
    • View More...
    View our Garbage and Recycling page

    Garbage and Recycling

    View our My Property page

    My Property

    View our Roads and Traffic page

    Roads and Traffic

  • Discovering Durham
    • About Durham Region
    • Arts and Culture
    • Bike Month
    • Cycling and Walking
    • E-mobility
    • Local Food and Farmers' Markets
    • Maps
    • New to Durham Region
    • Parks, Trails and Conservation Areas
    • Spectator Sports
    • Sport Tourism
    • Sports and Recreation
    • Tourism
    • Tourism Festival and Events Calendar
    • Transportation and Transit
    View our Tourism page

    Tourism

    View our Tourism Festival and Events calendar

    Tourism Festival and Events Calendar

    View our Transportation and Transit page

    Transportation and Transit

  • Doing Business
    • Applications, Licences and Permits
    • As-Built Drawing Request
    • Bid Opportunities
    • Business Directory
    • Business Count
    • Community Social Investment Framework
    • Construction and Your Business
    • Construction Liens
    • Design and Construction Specifications
    • Economic Development
    • Events
    • Garbage and Recycling Collection on Private Property
    • Housing
    • Municipal Consent
    • Operating a Child Care Centre
    • Planning and Development
    • Public Health Inspections for Businesses
    • Purchasing
    • Project Reports, Studies and Plans
    • View More...
    View our Agriculture page

    Agriculture

    View our Business Directory page

    Business Directory

    View our Purchasing page

    Purchasing

  • Health and Wellness
    • Alcohol, Cannabis, Drugs and Smoking
    • Babies and Toddlers
    • Child Health and School-Age Children
    • Clinics and Classes Calendar
    • COVID-19 Update
    • Domestic Violence
    • Dental and Oral Health
    • Environment and Your Health
    • Health Care Professionals
    • Health Check-Up, Performance Reports and Health Plans
    • Health Information Services
    • Healthy Living
    • Illness, Infection and Disease
    • Immunizations and Vaccines
    • Injury Prevention and Safety
    • Mental Health
    • MPOX
    • Pregnancy
    • Public Health Inspections and Investigations
    • View More...
    Launch the Durham Region COVID-19 Data Tracker

    COVID-19 Data Tracker

    View our Health Care Professionals page

    Health Care Professionals

    View our Report Immunizations Online page

    Report Immunizations Online

  • Regional Government
    • A to Z Services
    • Access to Information
    • Accountability and Transparency
    • Awards
    • Budget and Financial
    • By-Laws
    • Careers and Volunteering
    • CityStudio Durham
    • Community Engagement
    • Community Safety and Well-Being Plan
    • Contact Us
    • Court and Traffic Tickets (Provincial Offences)
    • COVID-19 Information and Resources
    • COVID-19 Recovery Framework and Action Plan
    • Departments
    • Diversity, Equity and Inclusion
    • Durham Region 101
    • Durham Region Strategic Plan
    • Durham Works
    • View More...
    View our Council page

    Council

    View our Open Data page

    Open Data

    View our Regional Services map

    Regional Services

I'd Like To...

Apply or Register For

  • Applications, Licences and Permits
  • Bidding Opportunities
  • Careers and Volunteering
  • Freedom of Information Request
  • Housing

Learn About

  • A to Z Services
  • Being New to Durham Region
  • Budget
  • By-Laws
  • Council
  • Durham Region Transit
  • Public Health Inspections

Report an Issue

  • By-Law Infraction
  • Downed Sign
  • Health Protection Complaint
  • Illegal Dumping
  • Missed Garbage or Recycling Pickup
View our Twitter Page View our Facebook Page View our YouTube Page view our LinkedIn page

Sunset and trees

Fixing Long-Term Care Act, 2021 (FLTCA)

Home...Long Term Care and Adult Day ProgramsLong-Term Care HomesFixing Long-Term Care Act, 2021 (FLTCA)
Decrease text size Default text size Increase text size
Print this page
Share this page
  • Facebook
  • LinkedIn
  • Twitter
  • Email
  • Long Term Care and Adult Day Programs
    • Adult Day Programs
    • Long-Term Care Homes
      • Fixing Long-Term Care Act, 2021 (FLTCA)
    • Long-Term Care Homes COVID-19 Update
    • Respite Care
    • Submit a Comment, Concern, or Complaint
    • Volunteer in one of our homes
  • 311 – Connecting you to our services
  • A to Z Services
  • Accessibility
    • Accessible and Specialized Transit
    • Accessible (Modified) Housing
    • Accessible Pedestrian Crossings
    • Children with Special Needs and Concerns
  • Age-Friendly Durham
    • Virtual Seniors' Learning Series
  • Animal Services and Control
    • Insects, Rodents and Bites
    • Rabies
  • Climate, Energy and Resilience
    • Adaptation and Resilience
    • Greening Regional Operations
    • Low Carbon Pathway
    • Natural Environment
    • Nuclear Generation in Durham
    • Roundtable on Climate Change
  • Conservation Authorities
  • Counselling
    • Adults with Developmental Disabilities - Services
    • Crisis Debriefing
    • Domestic Violence
    • Employee Assistance Program
    • Individual, Couple and Family Counselling
  • Crime Prevention and Public Safety
    • Bullying
    • Domestic Violence
    • Elder Abuse
  • Early Learning and Child Care
    • Child Care Fee Help (Subsidy)
    • Children with Special Concerns and Needs
    • Data in the Early Years
    • EarlyON Child and Family Centres
    • Finding Quality Child Care
    • Operating a Child Care Centre
    • Regional Early Learning and Child Care Centres
    • Resources for Child Care Professionals
  • Education and Schools
  • Emergency Preparedness
    • Business Preparedness
    • Emergency Alerts
    • Emergency Evacuation Centres
    • Emergency Kits
    • Emergency Plans
    • Know Your Risks
    • Nuclear Preparedness
    • Potassium Iodide (KI) Tablets
    • Ready in Durham: Expert Advice
    • Stay in Touch in an Emergency
  • Emergency Services
    • Ambulance and Paramedics
    • Car Seat Safety and Booster Seats
    • Community Paramedicine
    • Community Partners
    • Designated Officers
    • Fire
    • Police
    • Public Access to Defibrillators
    • When to Call 911
  • Emergency Social Services
  • Food Banks
  • Housing and Homelessness
    • Accessible (Modified) Housing
    • Apply for Housing
      • Affordable Housing
      • Other Community Housing Providers
      • Seniors' Housing
    • At Home in Durham
    • DASH Login
    • Downtown Oshawa Support
    • Durham Access to Social Housing (DASH)
    • Durham Regional Local Housing Corporation
    • Homeless Supports
      • Emergency Shelters for Victims of Violence
      • Homeless Hubs and Street Outreach
    • Homelessness Coordinated Access System
    • Housing Supports
      • Renter's Toolkit
    • New Housing Projects
    • Regional Review Panel
    • Rent-Geared-to-Income Housing (RGI)
      • Community Housing Properties
    • Resources for Community Housing Providers
  • Libraries
  • Living with Low-Income
    • Canada Learning Bond (RESP)
    • Child Care Fee Help (Subsidy)
    • Child Support
    • Credit and Debt Management
    • Dental and Oral Health
    • Disability Tax Credits and Benefits
    • Durham Access to Social Housing (DASH)
    • Durham Community Legal Clinic
    • File Your Taxes
    • Food Banks
    • Housing Outreach, Eviction Prevention and Utility and Rent Arrears Resources
    • Low and No-Cost Banking
    • Low-Cost Internet
    • Low Cost and Subsidized Recreation Programs
    • Tenant Insurance
  • My Property
    • Basement Flooding
    • By-Laws
    • Call Before You Dig
    • Garbage and Recycling
    • Land Development and Land Division
    • Private Wells
    • Permits
    • Property Taxes
    • Sewage and Septic Systems
    • Tree By-Law
    • Water Billing
    • Water Efficiency
  • Ontario Works (Social Assistance)
    • Additional Benefits
    • Emergency Shelters
    • Employment Supports
    • Food Banks
    • Housing, Shelters and Homelessness
    • How to Complete an Income Statement
    • MyBenefits
    • Ontario Works Payment Dates
    • Spousal and Child Support Assistance
    • Supports in the Community
  • Planning for Growth
  • Regional Cycling Plan 2021
  • Roads and Traffic
    • Automated Speed Enforcement
    • Cycling and Walking
    • Depot Locations
    • Durham Vision Zero
      • Crossrides
      • Line Painting
      • Pedestrian Crossovers
    • Parking
    • Red Light Cameras
    • Regional Road Maintenance
    • Regional Roads List
    • Regional Storm Sewers
    • Report an Issue
    • Road and Traffic Safety
    • Road Construction and Closures
    • Road, Filming and Banner Permits
    • Traffic Signals
    • Transportation and Transit
    • Traffic Watch Map
    • Weight Restriction Season
  • Source Water Protection
  • Transportation and Transit
  • Water and Sewer
    • About Water
      • York Durham Regional Environmental Lab
      • Fire Flow Testing
    • Backflow Prevention Program
    • Basement Flooding
    • Call Before You Dig
    • Connection Permits
    • Imagine a Day Without Water
    • Lead Service Replacement Program
    • Private Wells
    • Programs and Initiatives
    • Regional Storm Sewers
    • Report a Water Problem
    • Sewer Back Up
    • Wastewater and Sewers
      • Biosolids
    • Water Billing and Rates
    • Water Efficiency
    • Water Meters
    • Water Theft

Fixing Long-Term Care Act, 2021 (FLTCA)

The Regional Municipality of Durham owns and operates four long-term care homes, all accredited by Accreditation Canada. 

  • Fairview Lodge is in Whitby and has 198 beds.
  • Both Hillsdale Terraces (200 beds) and Hillsdale Estates (300 beds) are in Oshawa. 
  • Lakeview Manor is in Beaverton and has 149 beds (including one short-stay bed).

Long-term care offers constant care and services for people who are eligible and need extensive support.

Fairview Lodge
632 Dundas Street West, Box 300
Whitby, Ontario L1N 5S3
Telephone: 905-668-5851
Email: fairviewlodgeinfo@durham.ca
Administrator: John Rankin
Director of Care: Jenny Little
IPAC Practitioner: Georgia Chamberlain

 

Hillsdale Estates
590 Oshawa Boulevard North
Oshawa, Ontario L1G 5T9
Email: hillsdaleestatesinfo@durham.ca
Telephone: 905-579-1777
Administrator: Gina Peragine
Director of Care: Jeff Gardner
IPAC Practitioners: Ryan Poloz, Jackie Murray

 

Hillsdale Terraces
600 Oshawa Boulevard North
Oshawa, Ontario L1G 5T9
Email: hillsdaleterracesinfo@durham.ca
Telephone: 905-579-3313
Administrator: Joanne Iacono
Director of Care: Jennifer Walker
IPAC Practitioner: Angel Cheung

  

Lakeview Manor
133 Main Street
Beaverton, Ontario L0K 1A0
Telephone: 705-426-7388
Email: lakeviewmanorinfo@durham.ca
Administrator: Barbara Surge
Director of Care: Julie Jarvis
IPAC Practitioner: Laura Logan

 

Resident Bill of Rights:
Click Here

 

Complaints:
  1. Report your concern directly to the home. Speak to a staff member or manager.
  2. Contact the Administrator, Assistant Administrator or Director of Care at the home.
    • Fairview Lodge at 905-668-5851 or fairviewlodgeinfo@durham.ca
    • Hillsdale Estates at 905-579-1777 or hillsdaleestatesinfo@durham.ca
    • Hillsdale Terraces at 905-579-3313 or hillsdaleterracesinfo@durham.ca
    • Lakeview Manor at 705-426-7388 or lakeviewmanorinfo@durham.ca
  3. Contact the Long-Term Care and Services for Seniors Division.
    • Laura MacDermaid, Director at 905-666-6239 ext. 2704, or by email.
  4. Contact Regional government representatives:
    • Stella Danos-Papaconstantinou, Commissioner of Social Services at 905-666-6239 or 1-800-372-1102
    • Councillor Bob Chapman, Chair of Health and Social Services Committee at 905-436-5619 or 1-800-667-4292
    • Regional Chair and Chief Executive Officer at 905-666-6197 or 1-800-372-1102
  5. Contact the Ministry of Health and Long-Term Care (MOHLTC) ACTION Line at 1-866-434-0144.
  6. Contact the Ontario Patient Ombudsman, at 416-597-0339 or 1-888-321-0339.

 

Current Annual Report:
Watch for an update soon

 

Continuous Quality Improvement (CQI):
Fairview Lodge Interim Report
Hillsdale Estates Interim Report
Hillsdale Terraces Interim Report
Lakeview Manor Interim Report
 
Emergency Plans:
Being Prepared for Emergencies
An emergency is an urgent situation or condition threatening the health or well-being of residents, staff, volunteers, and visitors to the Long-Term Care home or Adult Day Program. Emergencies like these require immediate action to ensure everyone’s safety.

The Region of Durham Long-Term Care and Services for Seniors Division has plans (codes) and processes to identify and respond to emergencies. Emergency Plans and colour-coded laminated Emergency code systems are posted in each Home and Adult Day Program. The Code System is used as a teaching, review and reference tool for staff in the event of an emergency. The emergency plans identify the roles and responsibilities for staff, visitors and stakeholders.

EMERGENCY CODES

List of emergency codes

Testing of Emergency Codes is completed at the intervals requested by the Ministry of Long-Term Care and are outlined in each plan.

Code Red - Fairview Lodge
Code Red - Hillsdale Estates
Code Red - Hillsdale Terraces
Code Red - Lakeview Manor
Code Green
Code Orange
Code Black
Code Yellow
Code White
Code Brown
Code Grey
Code Blue 

Other Emergency Plans

Long-Term Care and Services for Seniors, in consultation with Social Services Emergency Management and Durham Emergency Management, has developed and implemented the following plans for:

  • Communicable Disease Emergencies which are responded to using internal Outbreak Management policies and procedures which includes a Pandemic Plan
  • Boil Water Advisories which are activated by Public Health and responded to as per Public Health directions,
  • Loss of Essential Services (water, hydro, generator back-up) are responded to using applicable emergency response procedures and applicable business continuity plans
  • Heat Related Prevention and Management.

All plans are reviewed and evaluated annually or within 30 days of an emergency being declared over.

All staff have received training at hire and annually on the emergency plans and protocols and some staff have pre-determined roles and responsibilities during an emergency.

A RAVE system of communication will be used if staff and substitute decision makers (SDM) need to be informed on any aspect of an emergency.

Visitor Policy:

View the Visitation to Long-Term Care Home Policy.

 

Receive email updates

Contact Us

Region of Durham logo

Living HereDiscovering DurhamDoing BusinessHealth and WellnessRegional Government

© 2023 Durham Region, 605 Rossland Road East, Whitby, Ontario L1N 6A3, Canada, Telephone (within regional limits): 311, Telephone: 905-668-7711, Toll-Free: 1-800-372-1102

HomeTerms of Use and Privacy StatementAccessibilityAccess to InformationCareersA to Z ServicesContact Us
By GHD Digital