Fixing Long-Term Care Act, 2021 (FLTCA)
Fixing Long-Term Care Act, 2021 (FLTCA)
The Regional Municipality of Durham owns and operates four long-term care homes, all accredited by Accreditation Canada.
- Fairview Lodge is in Whitby and has 198 beds.
- Both Hillsdale Terraces (200 beds) and Hillsdale Estates (300 beds) are in Oshawa.
- Lakeview Manor is in Beaverton and has 149 beds (including one short-stay bed).
Long-term care offers constant care and services for people who are eligible and need extensive support.
- Report your concern directly to the home. Speak to a staff member or manager.
- Contact the Administrator, Assistant Administrator or Director of Care at the home.
- Fairview Lodge at 905-668-5851 or fairviewlodgeinfo@durham.ca
- Hillsdale Estates at 905-579-1777 or hillsdaleestatesinfo@durham.ca
- Hillsdale Terraces at 905-579-3313 or hillsdaleterracesinfo@durham.ca
- Lakeview Manor at 705-426-7388 or lakeviewmanorinfo@durham.ca
- Contact the Long-Term Care and Services for Seniors Division.
- Laura MacDermaid, Director at 905-666-6239 ext. 2704, or by email.
- Contact Regional government representatives:
- Stella Danos-Papaconstantinou, Commissioner of Social Services at 905-666-6239 or 1-800-372-1102
- Councillor Bob Chapman, Chair of Health and Social Services Committee at 905-436-5619 or 1-800-667-4292
- Regional Chair and Chief Executive Officer at 905-666-6197 or 1-800-372-1102
- Contact the Ministry of Health and Long-Term Care (MOHLTC) ACTION Line at 1-866-434-0144.
- Contact the Ontario Patient Ombudsman, at 416-597-0339 or 1-888-321-0339.
The Region of Durham Long-Term Care and Services for Seniors Division has plans (codes) and processes to identify and respond to emergencies. Emergency Plans and colour-coded laminated Emergency code systems are posted in each Home and Adult Day Program. The Code System is used as a teaching, review and reference tool for staff in the event of an emergency. The emergency plans identify the roles and responsibilities for staff, visitors and stakeholders.
EMERGENCY CODES
Testing of Emergency Codes is completed at the intervals requested by the Ministry of Long-Term Care and are outlined in each plan.
Code Red - Fairview LodgeOther Emergency Plans
Long-Term Care and Services for Seniors, in consultation with Social Services Emergency Management and Durham Emergency Management, has developed and implemented the following plans for:
- Communicable Disease Emergencies which are responded to using internal Outbreak Management policies and procedures which includes a Pandemic Plan
- Boil Water Advisories which are activated by Public Health and responded to as per Public Health directions,
- Loss of Essential Services (water, hydro, generator back-up) are responded to using applicable emergency response procedures and applicable business continuity plans
- Heat Related Prevention and Management.
All plans are reviewed and evaluated annually or within 30 days of an emergency being declared over.
All staff have received training at hire and annually on the emergency plans and protocols and some staff have pre-determined roles and responsibilities during an emergency.
A RAVE system of communication will be used if staff and substitute decision makers (SDM) need to be informed on any aspect of an emergency.
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