Terms of Use and Privacy Statement

Durham Region's Privacy Statement

The Regional Municipality of Durham is committed to protecting the privacy of all visitors to our site. We have taken appropriate measures to protect and ensure the privacy of any personal information you provide. The Region is subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and Personal Health Information Protection Act (PHIPA).

The Regional Municipality of Durham will not, under any circumstances, use any information provided by visitors for any purpose inconsistent with the purpose for which the information was provided.

See also: Durham Region Health Department's Confidential Information Practices Statement

Terms of Use

Every effort is made to ensure the information on the Regional Municipality of Durham's website is timely and accurate however, due to circumstances beyond our control, information and dates are subject to change without notice.

The Regional Municipality of Durham offers no guarantee regarding the accuracy of the information on these pages. All such documents are provided as is without warranty of any kind and the Region does not make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website. The Regional Municipality of Durham hereby disclaims all representations and warranties.

Some pages on this website store cookies on your computer. These cookies are used to improve the website experience and provide more personalized services to you, both on this website and through other media. 

Links to third party sites

This type of link usually opens a new browser window. The Regional Municipality of Durham is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Regional Municipality of Durham, nor can we be held responsible in any way for the content found on any third party website. The Region's privacy statement applies solely to information collected on the Region's website.

Providing personal information via the Region's website

Most of the information accessible on the Region's website does not require you to identify yourself. You may access it anonymously. However, the Regional Municipality of Durham does collect personal information about you when you choose to provide it. We collect only as much personal information as is necessary to assist you in conducting business with the Region via the website. The only personally identifying information arising from your use of the Regional Municipality of Durham's website is what you voluntarily supply.

The Region does attempt to provide you with multiple channels for conducting business (i.e. telephone, in person, mail, fax, email) in addition to the Regional Municipality of Durham's website. If you have concerns about using the website to conduct your business with us, please be assured that alternative channels are available.

Why personal information is collected

The Region collects and retains personal information for the following reasons:

• To process your requests for services, products or additional information.
• To communicate with you regarding services that you have requested.
• To meet legal and regulatory requirements.

Correcting/Changing personal information

If your personal information changes (e.g. name, address, postal code, telephone number, email address etc.), or you no longer desire our services, the Regional Municipality of Durham will endeavour to provide a way to correct, update or remove the information.

Smart Home Devices

Service Durham provides convenient, efficient and seamless access to information on programs and services available through the Region of Durham.

Use your smart home device to access information on Regional Council, waste collection, Durham Region Transit, and Regional building locations and business hours.

• Qwhery Terms & Conditions
• Qwhery Privacy Policy

Accessibility Widget Statement

Our website was built with inclusion and accessibility in mind, recognizing the various challenges that may exist for persons having disabilities. We have made efforts to accommodate the many unique needs of those accessing the website with various features to support your experience. Please contact accessibility@durham.ca or 1-800-372-1102 ext. 2009 for further assistance.

We are continually working to ensure our website is compliant to the Web Content Accessibility Guidelines (WCAG) and supports the various unique needs of the community. An accessibility widget is included on our website to enhance the user experience.

• Accessibility Statement

Use and disclosure of personal information

The Regional Municipality of Durham is the sole owner of the information collected on the site. The Region does not use or retain personal information that you provide for any secondary purposes unless you have first been notified and your permission has been obtained. The Regional Municipality of Durham will not sell, rent, share or otherwise disclose your personal information to any organization or individual outside the Region unless you are first notified and your permission is received, except in the following circumstances. The Regional Municipality of Durham may disclose your personal information:

• Where the disclosure is necessary and proper in the discharge of the Region’s functions.
• For the purpose of complying with another act.
• For law enforcement purposes.
• In compelling circumstances affecting the health or safety of an individual.
• In compassionate circumstances, to facilitate contact with the next of kin or a friend of an individual who is injured, ill or deceased.
• To the Information and Privacy Commissioner of Ontario.
• To the Government of Canada in order to facilitate the auditing of shared cost programs.

From time to time the Region's website may request information from you via surveys or ask permission to send you special offers. Your participation will be completely voluntary and you will have a choice of whether or not to participate. Any survey information will be used solely for the purposes of monitoring and/or improving the Region's services and products. If you choose not to participate, you will still be able to use the website.

Protection of personal information

The Regional Municipality of Durham takes every precaution to protect your personal information on the website. We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

If you have any questions or concerns about the security of the website, please contact us.

Contact information

About the website

For general questions, technical questions and information regarding this site, please contact us.