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Region of Durham Paramedic Service FlashRegion of Durham Paramedic Service

Overview

Region of Durham Paramedic Service provides high quality professional paramedic services to the residents of Durham Region. Our staff and management team are committed to delivering clinical and customer service excellence, response time reliability and economic efficiency to all communities in Durham Region.

Region of Durham Paramedic Service optimally deploys 26 ambulances, 6 rapid response vehicles and 3 emergency response and command units to respond to requests for paramedic service throughout our community. In addition, emergency support units are available to respond at all times to large scale or multi patient incidents.

Mission and Vision

EMS Headquarters
Region of Durham Paramedic
Service Headquarters

Region of Durham Paramedic Service is dedicated to leading and promoting the improvement of paramedicine into the future and to offering the highest quality of out-of-hospital medical care to all patients we serve. We are strong believers that well-trained primary and advanced care paramedics help to decrease patient suffering and save lives. Our commitment to our community is realized by emphasizing the following objectives:

  • Providing the highest quality paramedic care
  • Promoting the EMS profession with the Durham Region Health Department
  • Working hand in hand with other healthcare and allied service agencies
  • Promoting and delivering continued quality improvement and medical education
  • Promoting community involvement in CPR and first aid training
  • Promoting injury and accident prevention
  • Valuing and respecting our patients, staff and community

Region of Durham Paramedic Service Identity and Evolution

Region of Durham Paramedic Service is a division of Durham Region Health Department. As one of the largest paramedic services in the Ontario, our service is the sole licensed ambulance service operator in the Regional Municipality of Durham.

Region of Durham Paramedic Service consists of a team of over 300 primary and advanced care paramedics, management and administrative support personnel. Our staff are dynamically deployed, in accordance with our progressive deployment strategy, from ten paramedic stations strategically located throughout the Region. We work hard to meet or exceed our legislated response time reliability objectives, while managing an annual call volume in excess of 98,000 emergency and non-emergency requests for service. It is anticipated that demand for service will continue to increase as a result of numerous impact factors including but not limited to; demographic shift, continued growth throughout the Region and increasing transfer of medical care delays at receiving hospitals. 

Region of Durham Paramedic Service optimally deploys 26 ambulances, six rapid response vehicles and three emergency response and command units to respond to requests for EMS service throughout our community. In addition, emergency support units are available to respond at all times to large scale or multi patient incidents.

Region of Durham Paramedic Service strives to seek advancements in clinical efficiencies and innovation to provide the best in emergency medical care. Currently, 24 ambulances are staffed at an advanced care paramedic (ACP) level and 4 are staffed at a Primary Care Level, during optimal deployment, and we provide ACP out-of-hospital medical care to all eight local municipalities comprising the Regional Municipality of Durham. This high performance level of service, complimented by an extensive public access defibrillation (PAD) program and first responder tiered response initiatives allows residents of our Region to benefit from one of the highest cardiac arrest survival rates in the Province of Ontario.

The Region of Durham assumed land ambulance responsibility on January 1, 2000. Prior to this, there were six ambulance operators in the Region directly funded and controlled by the Ontario Ministry of Health and Long-Term Care, Emergency Health Services Branch. These ambulance operations were a combination of private, hospital based and services directly managed by the provincial government. In 1998, the province announced that the provision of land ambulance service would be downloaded to upper tier municipalities.

In December 1999, the Region of Durham was the first upper tier municipality to successfully receive a three-year licence to provide land ambulance service. Since then, Region of Durham Paramedic Service has been successful in obtaining full three-year certifications in each of the subsequent Ministry of Health and Long-Term Care Ambulance Service Reviews which are completed every three years.

The paramedic profession has experienced fundamental growth, expansion and change in the last decade. Our paramedics are provided with the most up-to-date equipment, training and continued medical education in order to respond to a wide variety of injury and illness in our community.

The history of the profession has witnessed an evolution from "ambulance drivers" to the current profession of paramedic. These professionals are no longer identified by the vehicle they drive, but rather the out of hospital medical care they provide. All Region of Durham Paramedic Service operational ambulances and emergency vehicles are staffed with highly educated, dedicated paramedics who are trained to deliver clinical and customer service excellence in the field of emergency medical services to our community.