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The Regional Municipality of Durham printPrinter Friendly Version

Public Service Announcement

Beware of water meter installer imposters

WHITBY, ON September 11, 2014

The Regional Municipality of Durham has been contacted by concerned residents about individuals representing themselves as water meter installers attempting to gain access into homes.


Across Durham Region.


The individuals, currently going door-to-door, imply they are working for the Region of Durham to replace water meters. They have photos of water meters and ask to see the resident’s water meter inside the home to verify the model for replacement. If someone shows up at your door, remember the following to protect yourself from scams:

  • Ask for ID! (All Regional employees and authorized contractors carry photo ID.)
  • Did you request this house call? (Regional staff will not visit without a prior appointment when replacing or upgrading water meters.)
  • Call the organization to confirm that the visit is legitimate.
  • Don’t feel pressured to sign contracts or papers on the spot.
  • Never give out your personal information.
  • The Region will never test water in your house without a scheduled appointment—we sample water from hydrants on the street.


The Region of Durham has established a Residential Meter Replacement/Upgrade programs with our contractor, Neptune Technology Group, to replace or upgrade the meters in homes at no extra charge to residents.  Before our contractors show up, residents will receive an official letter from the Region of Durham notifying them of the upcoming water meter replacement/upgrade. You will also receive a letter from Neptune Technology Group advising you of how to book your appointment. The letter requests that residents set up an appointment with the contractor and Neptune installers will arrive on the date you arrange; they are uniformed, carry ID, and are highly skilled to ensure a professional installation. They will not show up unannounced.

For more information on water meter replacements please contact the Oshawa/Whitby Depot at 905-655-3344. For more information on water quality in Durham Region, read our Water Quality Reports available online at

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For more information, please contact Corporate Communications.