The Regional Municipality of Durham

Public Service Announcement

New computer system for Ontario Works may result in temporary service delays

WHITBY, ON October 30, 2014

The Government of Ontario, Ministry of Community and Social Services is implementing a new, improved computer system for Ontario Works clients. The new Social Assistance Management System (SAMS) will allow caseworkers to manage recipients’ case information and records more efficiently, providing better support to clients. Clients may experience some slight service delays during the installation period.


The new system will be installed in Durham Region during the week of Nov. 6 to 10, with a scheduled “go-live” date of Nov. 11.


In addition, effective immediately, the Online Application for Social Assistance (OASA) is unavailable until Nov. 11 (when the installation of SAMS is complete).


All of The Regional Municipality of Durham’s Income and Employment Support offices.


A new, improved computer system is being implemented across the province, to help better deliver social assistance.


Applications for Ontario Works can still be done over the phone or in person. Anyone wishing to apply for Ontario Works may call 905-428-8982 (or toll-free at 1-877-678-6333). Current clients will continue to receive their social assistance payments on time.

For more information on the new computer system, please refer to the Ontario Ministry of Community and Social Services’ website at If you are a current Ontario Works client with questions about the new system, please contact your caseworker.

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For more information, please contact Corporate Communications.