The Regional Municipality of Durham

News Release

Clients of New Skin Laser and Medispa asked to contact Health Department

WHITBY, ON October 15, 2014

Durham Region Health Department is urging clients who received micro-needling services from New Skin Laser & Medispa, 1330 Ritson Rd. N., Oshawa and 3500 Brock St. N., Whitby, to call the Health Department as part of an investigation into potential exposure to unsterile micro-needling equipment and the reuse of the micro-needling system.

“At this time, we have no evidence of transmission of infectious disease,” explained Dr. Robert Kyle, Durham Region Medical Officer of Health, “however, there is a low risk of transmission of hepatitis B and C, and HIV because of potential cross-contamination during the handling of the micro-needling devices after they were used and the subsequent reuse on clients at these establishments. The sterility of some of the devices is also in question.

“Unfortunately, the number of clients potentially affected by this investigation is unknown at this time, as the operator is unable to provide the Health Department with a complete list of clients; therefore, it’s very important for anyone who received micro-needling services at these particular establishments to call us for further follow-up.”

Clients who received service with micro-needling devices at these locations between April 28, 2014 and Oct. 5, 2014 are urged to call Durham Health Connection Line at 905-666-6241 or 1-800-841-2729, Monday to Friday, 9 a.m. to 6 p.m. The Health Department will provide information to clients on the recommended follow-up tests to rule out any potential blood-borne infection.

“It’s important for people receiving micro-needling services to ensure that a new, sterile, single-use disposable micro-needling device is used for each treatment and that this device is disposed after each use. In addition, the device should not be saved for future reuse, even on the same client.” said Brenda Kwan, Manager, Environmental Health with the Health Department.

Before receiving a service, the public can request information on the last inspection report of an establishment by calling the Health Department’s Environmental Help Line at 905-723-3818 or 1-888-777-9613, or for general information on how to prevent the risk of infection when receiving a service at a personal service setting, visit

Media inquiries:

The Regional Municipality of Durham:

Glendene Collins – Health Department, 905-668-7711 ext. 2999

If this information is required in an accessible format, please contact the Accessibility Co-ordinator at 1-800-372-1102 extension 2009.

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For more information, please contact Health Department.