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Frequently Asked Questions

Community Counselling

Family Services Employee Assistance Program (EAP)

What is Community Counselling?

Family counsellors assess and provide direct counselling services to individuals and families in need of support (e.g. grief counselling, parenting assistance with children/adolescents, marital relationships, separation and/or divorce, caring for elderly parents, coping with stress, adjustment difficulties, etc.).

What does it provide?

Community Counselling services include:

  • Intake, assessment and referral.
  • Individual, couple and family counselling.
  • Mediation.
  • Group Services.
  • Community outreach and networking.

Who is eligible?

Individuals who live and/or work in Durham Region are eligible.

Is there a fee?

People are asked to contribute to the cost of service. Fees are determined using a sliding scale that is based on family income. Fees are based on the person's ability to pay.

What are the counsellors' qualifications?

Counsellors have a Masters of Social Work or equivalent and are registered with the Ontario College of Social Workers or Social Service Workers (OCSWSSW) or with the College of Registered Psychotherapists of Ontario (CRPO).

Social workers are now approved for the medical expense tax credit. As such, social workers are now authorized "medical practitioners" for the purpose of claiming medical expenses on income tax returns.

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Are services confidential?

Yes, all information shared during counselling sessions is confidential.

The person accessing the services decides if anyone else should have access to their information during the first appointment. If the counsellor is concerned about personal safety and/or the safety of others, he or she may contact other professionals, as legally required.

How long does counselling last?

The individual may receive up to 12 sessions of counselling. Flexibility to extend services can be considered. When sessions are completed, there is a three month wait time before counselling can be re-accessed

What are your hours of operation and where can I obtain service?

All intakes are completed by phone (905-666-6240 or toll-free at 1-866-840-6697) from the Regional Headquarters location at 605 Rossland Rd. E. in Whitby.

What is Family Services EAP?

Family Services EAP (FSEAP) is a confidential information, referral and counselling service for employees and their family members. It is a benefit that companies/employers have purchased for their employees. The program provides immediate access to qualified counsellors, in order to help employees resolve problems before they affect their health, family life and/or work performance.

What does it provide?

FSEAP provides the following services:

  • Short-term counselling for individuals, couples and families.
  • Community information, consultation and referrals to other programs and services.
  • Critical Incident Stress/Trauma debriefings to help employees cope with traumatic incidents.
  • Management Consultations, wellness seminars and workplace mediation.

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Who is eligible?

Specific groups of employees, their spouses and dependent children, depending on the employer contract, are eligible for the program.

Is there a fee?

No, this benefit is provided by the employer at no cost to the employee.

If an employee requires long-term counselling, this is available through Family Services Core Counselling Program. Fees for this service are based on the person's ability to pay.

What are the counsellors' qualifications?

EAP counsellors have at least five years of experience providing counselling services. They have a Masters of Social Work or equivalent and are registered with the Ontario College of Social Workers or Social Service Workers (OCSWSSW) or with the College of Registered Psychotherapists of Ontario (CRPO).

Are services confidential?

Yes, all information shared during counselling sessions is confidential.

The person accessing the services decides if anyone else should have access to their information during the first appointment. If the counsellor is concerned about personal safety and/or the safety of others, he or she may contact other professionals, as legally required.

Who can benefit from these services?

Individuals who are employed by companies who have contracts with FSEAP Durham, and/or other Family Services Employee Assistance Programs across Canada.

What is the cost associated with these services?

The costs associated with these services are covered by employers who have contracted with FSEAP to provide these services to their staff. Some services (e.g. workplace mediation, specific seminars/workshops) may have a fee associated with them, which is also paid by the employer.

 

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