Bookmark this page
Counselling and Employee Assistance

Critical Incident Stress Management

Critical Incident Stress Management (CISM) is a comprehensive crisis intervention program designed to help manage traumatic experiences within organizations and communities. The service is intended to:

  1. Mitigate the impact of a traumatic event.
  2. Facilitate normal recovery processes to events.
  3. Restore individuals, groups and organizations adaptive function.
  4. Identify people who would benefit from additional support services, or a referral for further evaluation and/or counselling.

CISM is a broad collection of support services that can be selected and applied to assist people who are experiencing a strong reaction to a traumatic event. It is “psychological or emotional first aid”.

The main components of a CISM program include, but are not limited to, the following:

  • Pre-incident planning.
  • Crisis assessment.
  • Individual crisis intervention.
  • Large group interventions (demobilization, crisis management debriefing).
  • Small group crisis interventions (defusing, critical-incident stress debriefing).
  • Family support services.
  • Follow up and referral services.
  • Follow-up meetings.

For more information on these services, please contact us.