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Counselling and Employee Assistance

Department of Veterans Affairs Counselling

Family Services provides counselling to active, retired, or medically released Canadian Forces personnel and members of their families.

Intake

As of Jan. 1, 2013, retired or medically released Canadian Forces personnel and members of their families, who live and/or work in Durham Region, are asked to call 1-866-522-2122 and inform staff that they would like to receive counselling with Family Services Durham.

If you have any questions, you can contact Family Services Durham’s Centralized Intake Line at 905-666-6240 (or toll-free at 1-866-840-6697).

Hours of operation

Cancelling appointments

If it is necessary to cancel an appointment, 24-hours notice is required. If less than 24-hours notice is provided, half of the negotiated fee may be charged.

Clients who need to cancel an appointment with a counsellor after daytime office hours should contact their counsellor directly. Cases may be closed if there are two no-shows, two cancellations less than 24 hours, one no-show and one cancellation less than 24 hours, and/or no case activity for three months.