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The Region of Durham funds multiple community agencies to deliver housing stability and homelessness prevention programs. To ensure these programs are delivering high-quality, equitable, and effective services, the Region is looking to develop a standardized Quality Assurance (QA) tool and supporting success measurement tools. This project builds on work already undertaken through a recent system co-design workshop, which involved broad stakeholder engagement with service providers, lived...

The Social Services Department at Durham Region would like to simplify the complexity in searching for affordable rentals, specifically for seniors.

The intent of this project is to develop ideas to replace the fragmented list of unreliable resources Durham’s residents are currently relying on to find affordable housing.

This system promises to be very user-friendly for seniors and the technically challenged. Everyone searching for a rental unit should be able to utilize this tool to uncover...

The Regional Municipality of Durham’s Family Services Division delivers counselling and mental health services to community clients in Durham Region. These services have come under increased demand in recent years, and Family Services would like to modernize their service model to reduce wait times for community clients.

The overall goal of this project is to research options for reducing mental health/counselling services wait times, through desktop research and interviews, that have been...