The Regional Municipality of Durham is committed to ensuring that people of all ages and abilities enjoy the same opportunities as they live, work, play, visit and invest in our region.
Provide Feedback
The Region of Durham welcomes feedback on how we provide accessible customer service. Customer feedback will help us to identify barriers and respond to concerns. The Region ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request. Feedback may be provided in the following ways:
- using the online form
We want to hear from you! Select to provide feedback - by mail (address at the bottom of the page)
- In person (address at the bottom of the page)
- by phone - 905-668-4113 extension 2009
- through emailing the Accessibility Coordinator
Request accessible format
If you are unable to access information on our website, you can request an accessible format. With our continued commitment to meet the requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we will work with you to provide an accessible format that meets your needs.
Some examples of accessible formats and communication supports can include:
- Accessible electronic formats such as HTML, MS Word and Adobe PDF files
- Large print
- Reading the written information aloud to the person directly
Region of Durham recognizes the 2020 Accessibility Award winners video
Legislation
In June 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act (AODA), with a vision of a fully accessible Ontario by 2025.
The Accessibility for Ontarians with Disabilities Act (AODA) has developed accessibility standards in five areas:
- Customer service (Accessible Customer Service brochure)
- Information and communication
- Employment
- Transportation
- Design of public spaces (built environment)
Businesses and organizations in Ontario must follow these standards.
The Regional Municipality of Durham Accessibility Policy identifies how the Region achieves and maintains accessibility by meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and the Integrated Accessibility Standards, Ontario Regulation 191/11.
Reports and plans
The Regional Municipality of Durham's 2016-2021 Multi-Year Accessibility Plan outlines what the Region will do to improve accessibility and meet AODA requirements.
To assist Regional Council and staff with this process, the Durham Accessibility Advisory Committee (AAC) provides advice on accessibility issues on a wide range of our municipal processes. Learn more by reading our reports:
- 2019 Durham Region Accessibility Report
- 2018 Durham Region Accessibility Report
- 2017 Durham Region Accessibility Report
- 2016 Durham Region Accessibility Report
- 2015 Durham Region Accessibility Report
- 2014 Durham Region Accessibility Report
You and your accessible resources
- Abilities Centre
- Access Ontario
- Accessible Pedestrian Signals
- Accessible Transit
- Council Meetings Calendar
- Canadian Hearing Services
- Canadian National Institute for the Blind (CNIB)
- Durham Immigration Portal
- Emergency Guide for Preparedness for People with Disabilities/Special Needs
- Grandview Kids
- Windreach Farm
Universal symbols
| International Symbol of Accessibility (ISA) |
 Many people recognize this symbol as it is often used to identify accessible areas, such as washrooms, parking spots, lowered counters, entrances, etc. However, it is actually meant to identify limited mobility, such as wheelchair use. |
| Braille symbol |
 This symbol can be found on printed matter that is available in Braille, including items such as publications and signage. |
| Accessible print |
 Publications with this symbol identify items that appear in large print (16 to 20 point font size); or are available in this format, upon request. |
| Assistive listening systems |
 This symbol identifies when an assistive listening system is available for an event, such as infrared, loop and FM systems. |
| Sign language interpretation |
 This symbol identifies that sign language interpretation is available at an event. |
| Closed captioning (CC) |
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This symbol will be used when a video is closed captioned for people who are deaf or hard of hearing.Contact Us
