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As municipalities and broader public-sector organizations explore Artificial Intelligence (AI) to modernize services, improve decision-making, and reduce manual work, there is a growing need to understand how peer organizations are actually using AI, with a practical focus on Finance Department financial services activities and modernized water/sewer customer services, and what measurable outcomes (KPIs) are being achieved.
Host Department: Finance
Type of Collaboration: An unpaid practicum/placement student hosted at the Region, or a small group of students working on a capstone project
Anticipated Outcome: Students will deliver a structured, evidence-based benchmark of how municipalities and public sector organizations are using AI, including tools, use cases, benefits, and measurable outcomes. Through collating and analyzing findings, students will prepare documentation, reports, and presentations suitable for sharing with Durham Region’s financial service team, water/sewer customer service team, and innovation network partners throughout the organization, as well as municipal peers.
Deliverables: Business case development, Data analysis, Jurisdictional/ Literature scan, Trends analysis
Timeline: 4 months
Desired Start Date: Fall Semester 2026
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