Success Stories

Fall 2022

The Region of Durham’s Transportation Planning team engaged students in the development of the Durham Meadoway Plan. The Durham Meadoway will be a 27 km multi-use path and linear park stretching through the Gatineau Hydro Corridor from Rouge National Urban Park in Pickering to Simcoe Street in Oshawa. The Durham Meadoway Plan is intended to establish a vision for the corridor and provide guidance for the more detailed planning work that will happen at the local level. The project was...

Winter 2023

The Region of Durham wanted to better understand the customer service expectations of the members of the community and the impact of changing demographics on the deployment of the multi channel (e.g. phone, email, chat, social media, in-person services) customer service program. This was accomplished through the application of lean six sigma processes to develop a 10-year customer service strategy that will continuously improve service quality while also reducing costs.

The goals of...

Winter 2023

Durham Region sought to better understand how residents, evacuated from a disaster, can recover to their pre-disaster state without further displacing them. In addition to municipal and provincial resources and financial programs, this study investigated what other supports are necessary to put families back on track to recover from a disaster, 

Project hubbub poster

Winter 2023

Durham Region owns and operates, in partnership with York Region, an energy from waste facility known as Durham York Energy Centre and the Duffin Creek Wastewater Treatment Plant. These two facilities alone are responsible for producing 38% and 13% of Durham Region’s greenhouse gas (GHG) emissions from the incineration of residential garbage and sewage biosolids. 

To help reduce Durham Region's GHG emissions, we were interested in researching what carbon capture opportunities exist for...

Winter 2023

The Region of Durham conducts an annual business count to gather employment statistics to ensure sufficient jobs for future population growth, to monitor and strengthen our economy, as well as provide a current and up-to-date directory for residents and visitors alike to shop and discover Durham. This data is collected mainly through in-person visits from May-August, as well as through calls and emails to the businesses. Businesses are also encouraged to fill out the online survey at...