Family Services Durham (FSD) provides individual, couple and family counselling and psychotherapy to people who live or work in Durham Region. We provide help for a variety of problems.
Service is offered in-person, by telephone or by video.
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Request service |
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Call 905-666-6239 extension 5 or toll-free at 1-888-721-0622 extension 5, Monday-Friday 9 am to 5 pm. Arrangements will be made for you to speak with an Intake worker. They will gather information and assess your situation. If they do not think FSD's services can meet your needs, they will offer you referrals to other community resources. |
| What happens during counselling and psychotherapy |
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During your first appointment, your counsellor will spend time getting to know you. They will gather information about your situation and work with you to find out what you want to achieve in your sessions. Each appointment takes about 50 minutes. Many types of therapy are offered, including:
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| Problems we can help with |
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Counselling and psychotherapy can help you find solutions to many types of problems, including:
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| Confidentiality |
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Information you share with intake staff and your counsellor will remain confidential. We will only release it if we are legally required to tell other professionals. FSD cannot take a position in third-party matters, which may include situations involving:
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| Consent for children to attend service |
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FSD offers counselling and psychotherapy to parents/caregivers and families with children of all ages. FSD offers direct service to children aged six and older. If parents or caregivers are separated or divorced, they may both need to provide consent. Children aged 12 and older have the legal right to consent to counselling and psychotherapy on their own behalf. We cannot share information about their service with anyone without their written consent. This includes parents and caregivers. |
| Our professional credentials |
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The Canadian Centre for Accreditation (CCA) accredits Family Services Durham. Our counsellors are:
They have Masters-level training. Each is a member of at least one of the following:
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Locations and hours
Daytime and evening appointments are available.
In-person appointments are offered at the following locations throughout Durham Region, with hours varying by location:
- Ajax
- Beaverton
- Bowmanville
- Cannington
- Oshawa
- Port Perry
- Uxbridge
- Whitby
| Durham Regional Headquarters (main office) |
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605 Rossland Road East Hours:Monday to Thursday: 9 a.m. to 9 p.m. |
| Ajax |
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339 Westney Road South, Suite #103 Hours:Monday to Thursday: 9 a.m. to 9 p.m. |
| Bowmanville |
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234 King Street East, Unit #4 Hours:Monday, Thursday and Friday: 9 a.m. to 5 p.m. |
For a complete list of office locations and hours, please call 905-666-6239 or 1-888-721-0622 extension 5.
| Counselling fees |
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OHIP does not cover fees for counselling or psychotherapy. The fee for service is set during the Intake process based on your household income. Fees for in-person sessions are due at the beginning of each appointment. Fees for remote sessions are due upon receipt of your invoice. Payments can be made by cash, cheque, e-transfer, or debit where available. Receipts are provided for payment. You can claim counselling fees as a medical expense on your income tax return. Some private health insurance plans also cover counselling fees. Registered Social Workers and Psychotherapists are considered medical practitioners for purpose of the Medical Expense Tax Credit. |
Philosophy, mission, vision and values
| Philosophy statement |
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To provide a caring, compassionate environment where people can recognize and develop their own capacity for change. Our philosophy is the foundation upon which we strive to:
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| Vision |
| Strong people, caring communities, our future. |
| Mission |
| Supporting people to realize their own capacity for growth and change. |
| Values |
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Our service philosophy, vision, and mission are guided by the following values: Client-focused
Professional
Respect
Excellence
Continuous learning
Accountability
Quality
Inclusiveness
Collaboration
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FSD is accredited and registered
FSD is accredited by the Canadian Centre for Accreditation. It meets the certification requirements of the Ontario College of Social Workers and Social Service Workers (OCSWSSW), and the College of Registered Psychotherapists of Ontario (CRPO). FSD is a member of Family Service Ontario, Family Service Canada, and Family Services Employee Assistance Programs (FSEAP).
FSD is part of the Social Services Department, which was awarded the Order of Excellence from Excellence Canada in 2015. This accomplishment is a result of staff engagement surveys, cross-divisional work groups, and a demonstration of positive service outcomes for our clients.
FSD is comprised of:
- Staff skill, expertise and attitude, which contribute to the organization's vitality and strength.
- Management oversight and monitoring that ensures FSD is accountable and resources are used to maximum benefit.
- Programs that respond to community needs and input.
- Servant leaders who want to help others be the best they can be.
Guiding principles of FSD
Family Services Durham's guiding principles focus on caring, integrity and responsibility.
Caring: Show compassion and empathy for others.
Integrity: Ethical, reliable and genuine.
Responsibility: Accountable for making good decisions.
To Express a Concern About Our Service
To express a concern about the service you have received, first speak with your counsellor/worker. If you are not comfortable doing so or your concern is not addressed, contact a Family Services Durham (FSD) Manager at 905-666-6239 ext. 5. If your concern remains, you can contact the FSD Director’s office at 905-668-4113 ext. 2775. If your concern is still not addressed, you may appeal to the Ontario College of Social Workers and Social Service Workers or the College of Registered Psychotherapists of Ontario, based on the counsellor’s professional association.
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