Family Services Durham (FSD) provides individual, couple and family counselling to people who live or work in Durham Region. We provide help for a variety of problems.
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Request counselling |
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Call 905-666-6240 ext. 1 or toll-free at 1-866-840-6697 ext. 1. Intake workers are available Monday to Friday, 9 a.m. to 5 p.m. An intake worker will take your call and assess your situation. They will set your first appointment with a counsellor. Your appointment will usually be at the location closest to you. The intake worker may not think our services are fitting for you. If so, they will offer you referrals to other community resources. |
| What happens during counselling |
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During your first counselling appointment, your counsellor will spend time getting to know you. They will gather information about your situation. You and your counsellor will work together to find out what you want to achieve through counselling. You can attend up to 11 more sessions to work toward this goal. Each session takes about 50 minutes. Many types of counselling are offered, including:
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| Problems we can help with |
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Counselling can help you find solutions to many types of problems, including:
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| Confidentiality |
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Information you share with intake staff and your counsellor will remain confidential. We will only release it if we are legally required to tell other professionals. FSD cannot take a position in third-party matters, which may include situations involving:
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| Consent for children to attend counselling |
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FSD offers counselling to parents/caregivers and families with children of all ages. FSD offers individual counselling to children aged six and older. If parents are separated or divorced, both parents' consent may be needed. Children age 12 and older have the legal right to consent to counselling on their own behalf. We cannot share information about their counselling with anyone without their written consent. This includes parents and caregivers. |
| Our professional credentials |
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The Canadian Centre Accreditation (CCA) accredits Family Services Durham. We are ISO 9001:2008 certified. Our counsellors are:
They have Masters-level training. Each counsellor is a member of at least one of the following:
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Locations and hours
FSD provides counselling in locations throughout Durham Region. Specific hours depend on the location. Daytime and evening appointments are available at most offices.
Our offices are located in:
- Ajax
- Beaverton
- Bowmanville
- Cannington
- Oshawa
- Sunderland
- Port Perry
- Uxbridge
- Whitby
| Durham Regional Headquarters (main office) |
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605 Rossland Road East Hours:Monday to Thursday: 9 a.m. to 9 p.m. |
| Ajax |
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339 Westney Road South, Suite #103 Hours:Monday to Thursday: 9 a.m. to 9 p.m. |
| Bowmanville |
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234 King Street East, Unit #4 Hours:Monday, Thursday and Friday: 9 a.m. to 5 p.m. |
For a complete list of office locations and hours, please call 905-666-6240 or 1-866-840-6697.
| Counselling fees |
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OHIP does not cover counselling fees; however, we will not deny counselling if you are unable to pay. Fees are based on your income and family size. Your counselling fee will be discussed when you call, and set by the intake worker. If you cannot afford your fee, you can discuss this with your counsellor. If your income changes, so will your fees. You will pay your fees at the beginning of each appointment. Receipts are provided. We accept cash and cheques at all offices. A service fee of $46 will apply for non-sufficient funds (NSF) returned cheques. We only accept debit at the Whitby (Rossland Road) and Ajax (Westney Road) locations. You can claim counselling fees as a medical expense on your income tax return. Some private health insurance plans also cover counselling fees. Registered Social Workers and Psychotherapists are considered medical practitioners for purpose of the Medical Expense Tax Credit. |
Philosophy, mission, vision and values
| Philosophy statement |
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To provide a caring, compassionate environment where people can recognize and develop their own capacity for change. Our philosophy is the foundation upon which we strive to:
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| Vision |
| Strong people, caring communities, our future. |
| Mission |
| Supporting people to realize their own capacity for growth and change. |
| Values |
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Our service philosophy, vision, and mission are guided by the following values: Client-focused
Professional
Respect
Excellence
Continuous learning
Accountability
Quality
Inclusiveness
Collaboration
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FSD is accredited and registered
FSD is accredited by the Canadian Centre for Accreditation. It meets the certification requirements of the Ontario College of Social Workers and Social Service Workers (OCSWSSW), the College of Registered Psychotherapists of Ontario, and ISO 9001:2008 registration. FSD is a member of Family Service Ontario, Family Service Canada, and Family Services Employee Assistance Programs (FSEAP).
FSD is part of the Social Services Department, which was awarded the Order of Excellence from Excellence Canada in 2015. This accomplishment is a result of staff engagement surveys, cross-divisional work groups, and a demonstration of positive service outcomes for our clients.
FSD is comprised of:
- Staff skill, expertise and attitude, which contribute to the organization's vitality and strength.
- Management oversight and monitoring that ensures FSD is accountable and resources are used to maximum benefit.
- Programs that respond to community needs and input.
- Servant leaders who want to help others be the best they can be.
Guiding principles of FSD
Family Services Durham's guiding principles focus on caring, integrity and responsibility.
Caring: Show compassion and empathy for others.
Integrity: Ethical, reliable and genuine.
Responsibility: Accountable for making good decisions.
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