Reporting missed garbage, green bin, yard waste or Christmas tree pick up in Oshawa or Whitby? Contact your local municipality. Please note, the Region collects only blue boxes in these municipalities.
Was your garbage or recycling left at the curb? Collection staff do their very best to pick up your materials. Remember, they do not pick up material that has not been properly set out or sorted. Before reporting a missed pickup, check the list of common mistakes:
- Late set out. Set your garbage and recycling out by 7 a.m.
- Too heavy. Bags/bins should weigh no more than 20 kilograms (44 pounds) each.
- More than four garbage bags/cans set out. Garbage bags/cans over the limit must have a bag tag.
- Unacceptable material or materials not put in the correct bin.
- Incorrect liner bags in the green bin. Use only 100 per cent compostable liner bags.
- All recyclables must be loose inside the blue box. Recyclables in plastic bags will not be collected.
- Cardboard not broken down. Fold cardboard boxes flat and where necessary cut, tie, and bundle cardboard. Cardboard should not be larger than the size of your Blue Box.
Collection delays may occur when there is a larger volume of yard waste in the spring and fall. Sign up for collection service alerts for updates.
Report a missed pickup
Mistakes happen and we want to know when they do. Complete our Missed Garbage or Recycling Pickup form to report a missed pickup. Please note, the Region collects only blue boxes in Oshawa and Whitby.
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