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The Regional Municipality of Durham provides a variety of quality programs and services to Durham Region residents.

Office of the CAO

Elaine Baxter-Trahair

Elaine Baxter-Trahair - Chief Administrative Officer

Email Elaine Baxter-Trahair

The Office of the Chief Administrative Officer (CAO) oversees four program areas, Corporate Communications, Strategic Initiatives, Emergency Management and Diversity, Equity and Inclusion, in addition to the corporate Department Head team. 

Corporate Communications Office 
The Corporate Communications Office (CCO) provides strategic communications services to keep the public and staff informed about the programs and services of the Region of Durham. CCO works closely with the media, the community, Regional employees, stakeholders, and other levels of government.
Strategic Initiatives

Sandra Austin, Director – Strategic Initiatives

The Strategic Initiatives division leads the development and delivery of a number of Regional initiatives, including the Regional Strategic Plan and organizational performance, environmental sustainability and climate action, key policy files, government and community relations, and innovation.

Email Sandra Austin

Emergency Management

James Kilgour, Director – Durham Emergency Management Office

The Durham Emergency Management Office (DEMO) is responsible for The Regional Municipality of Durham's emergency management program. The program keeps residents safe. It improves Durham's ability to recover from emergencies.

Email James Kilgour

Diversity, Equity and Inclusion

Allison Hector-Alexander, Director - Diversity, Equity and Inclusion

The Diversity, Equity and Inclusion (DEI) division works with staff, service providers, and local communities to advance equity, reconciliation and anti-racism through evidence-based policies and practices. The team works on initiatives that support the Region’s commitment to creating an inclusive workplace and community where everyone feels a sense of belonging and each person’s contributions are valued.

The Division’s work is focused on identifying and removing barriers in the workplace and community that relate to one or more of the protected grounds of the Ontario Human Rights Code: citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance, and record of offences.

The DEI Division is responsible for:

  • The Regional Community Safety and Well-Being Plan
  • Multi Year Accessibility Plan
  • Local Immigration Partnership

Through these programs we strategically lead Durham Region through several interconnected initiatives; education and awareness, improving access to services, building partnerships and programs, measuring diversity and inclusion, and developing practice frameworks to guide decision-making.

Email Allison Hector-Alexander

Corporate Services

Barb Goodwin - Director of Corporate Services

Barb Goodwin - Commissioner of Corporate Services

Email Barb Goodwin

Corporate Services is comprised of four divisions: Human Resources, Information Technology, Legislative Services and Service Durham.

Human Resources 

Louise O’Dell, Director - Human Resources

The Human Resources Division is committed to the Region’s corporate values by providing fair, transparent and efficient supports to its employees throughout the entire employee life cycle including: labour relations, human resources policy, compensation, benefits, diversity and inclusion, talent acquisition, organization development, and health, safety and wellness to support and ensure a well-qualified, diverse, healthy and supportive work environment to both its current and prospective employees.

Email Louise O'Dell

 
Information Technology

Kalyan Chakravarthy (KC), Director - Information Technology

As Chief Information Officer, KC is responsible for the Regional Municipality of Durham’s information and digital technology needs.

Email Kalyan Chakravarthy

Legislative Services

Alexander Harras, Regional Clerk

The Legislative Services Division provides Council and Committee Support ensuring Statutory and Legislative Compliance to meet the requirements of the Municipal Act, the Municipal Elections Act, Corporate Policy and the Municipal Conflict of Interest Act. In addition, this division is also responsible for the Information Management Program ensuring that official records are managed from creation to final disposition.

Email Alexander Harras

Service Durham

Junaid Sarwar, Director – Service Durham

Service Durham is committed to the Region’s corporate value and strategic goal of Service Excellence for its customers. The division is responsible for myDurham 311 which aims to provide exceptional customer service by creating a consistent, convenient, and personalized experience, beginning with a clear point of contact – regardless of how customers choose to interact with the Region: online, by phone or in person.

Email Junaid Sarwar

Finance

Nancy Taylor

Nancy Taylor - Commissioner of Finance

Email Nancy Taylor

The Finance Department handles the financial side of the organization. The department works to promote and maintain financial strength, stability and accountability. The Commissioner of Finance and Treasurer gives advice on financial decisions at the Region of Durham.

The role of the Finance Department includes the fulfillment of the legislated duties of the Treasurer to receive and safely keep all money of the corporation, to keep all books of account and to prepare and publish financial statements, as required by the province. The activities of the divisions include the following:

Risk Management, Economic Studies & Procurement

Mary Simpson, Director - Risk Management, Economic Studies & Procurement 

The Director of Risk Management, Economic Studies & Procurement is responsible for long term strategic, risk and economic analysis for the Regional corporation and its agencies as well as centralized procurement and office services. This division’s functions include fiscal impact analysis and strategies, business case development, development charges, credit rating reviews and performance measurement; overseeing and coordinating the Enterprise Risk Management process and framework as well as risk management and mitigation for the Region and members of the Durham Municipal Insurance Pool; centralized procurement for all Regional services; and, the provision of mail, postage, courier, inventory, disposal of assets, centralized high speed print services and shipping/receiving at Regional Headquarters.

Email Mary Simpson

Financial Services

Joanne Cermak, Director - Financial Services

The Director of Financial Services is responsible for the centralized financial accounting and reporting for all Regional activities, including Durham Region Transit and the Durham Regional Local Housing Corporation. This includes the collection and securing monies, the payment of liabilities and the preparation and publishing of the financial statements for the Regional Corporation.

Email Joanne Cermak

Business Planning & Budgeting

Nicole Pincombe, Director - Business Planning and Budgeting

The Director of Business Planning & Budgeting is responsible for leading the Region’s Business Planning and Budget process; Operating and Capital forecasts, corporate-wide asset management, preparing the Annual Property Tax Study, including the setting of property tax policy and rates, and setting of water supply and sanitary sewer user rates.

Email Nicole Pincombe

Financial Solutions, Utility Finance & Investment Portfolio Management

Vacant, Director - Financial Solutions, Utility Finance & Investment Portfolio Management

The Director of Financial Solutions, Utility Finance & Investment Portfolio Management is responsible for the corporation’s Financial Information Management and Human Capital Management systems, including Durham Regional Police Service and Durham Region Transit; water meter reading, billing and customer service activities of the Utility Finance Division; managing the Region’s investments; and managing the Region’s and local Municipalities debt instruments.

Health

Dr Robert Kyle

Dr. Robert Kyle - Medical Officer of Health

Email Dr. Kyle

The Health Department is responsible for the delivery of public health programs and services.

Business Affairs

Zahra Jaffer, Director - Business Affairs

Business Affairs is responsible for the financial management, facilities and privacy and security within the department as well as the administrative staff that support all divisions within the department.

Email Zahra Jaffer

Health Protection

Lisa Fortuna, Director - Health Protection

The division acts as protectors of the public's health through inspection, investigation and enforcement of various Acts and Regulations governing food safety, safe water, infectious diseases, health hazards and control of smoking and vaping in public places and the workplace.

Email Lisa Fortuna

Oral Health

Pat Abbey, Director - Oral Health 

Responsible for school dental screening, oral health promotion and education, and oral health clinical programs to assist low income families and seniors in Durham Region access dental care.

Email Pat Abbey 

Paramedic Services

Troy Cheseboro, Chief - Region of Durham Paramedic Services

The Chief provides divisional oversight and planning for all areas of Paramedic Services.

Email Troy Cheseboro

Population Health

Kavine Thangaraj, Director - Population Health and Chief Nursing Officer

Population Health Division is responsible for the delivery of the following programs: Healthy Living, Healthy Families, Infant and Child Development, Infectious Disease Prevention and Control, Immunization and Durham Health Connection Line.

Email Kavine Thangaraj

Planning and Economic Development

Brian Bridgeman

Brian Bridgeman - Commissioner of Planning and Economic Development

Email Brian Bridgeman

The Planning and Economic Development Department is responsible for managing growth and development in Durham Region.

Planning Division

Gary Muller, Director - Planning

Overall responsibility for the Planning Division including oversight of Durham Region’s Official Plan, providing guidance and direction for a variety of strategic long-range planning initiatives, development planning approvals, transportation policy, the Region’s Official Plan Review and various projects under the Region’s Transportation Master Plan.

Email Gary Muller

Economic Development and Tourism Division

Simon Gill, Director - Economic Development

Economic Development and Tourism is responsible for supporting the growth of our Regional economy through marketing, providing business services to attract new investment, enabling a vibrant tourism industry, as well as providing agricultural and rural programming in the northern townships.

Email Simon Gill

Social Services

Portrait of Stella Danos-Papaconstantinou

Stella Danos-Papaconstantinou - Commissioner of Social Services

Email Stella Danos-Papaconstantinou

Six divisions make up the Social Services Department. These divisions provide professional and high-quality services for Durham Region residents.

Business Affairs and Financial Management

Jonathan Dixon, Director - Business Affairs and Financial Management

The Business Affairs and Financial Management Division oversees Social Services business planning and budgets; emergency social services; financial and administrative support services.

Email Jonathan Dixon

Children's Services

Lisa McIntosh, Director - Children's Services

The Children's Services Division plans, manages and oversees funding for Durham's early years and child care system. The division takes a lead role in Durham's Best Start Network and operates seven licensed early learning and child care programs as well as Durham Behaviour Management Services.

Email Lisa McIntosh

Family Services

Marusia Laschuk, Director - Family Services

The Family Services Division helps to improve the quality of life for people living or working in Durham Region who are experiencing mental health and other issues by providing professional and accessible counselling, psychotherapy, education and other support services.

Email Marusia Laschuk

Housing Services 

Alan Robins, Director - Housing Services

Housing Services supports social housing providers and manages properties directly owned by the Region. It also funds programs to prevent homelessness and encourages the creation of affordable housing.

Email Alan Robins

Income and Employment Support 

Lisa McIntosh, Acting Director - Income and Employment Support

Income and Employment Support delivers the Ontario Works Program. Ontario Works gives financial assistance and basic health benefits to people in need. A wide range of employment services are also available to help people find jobs.

Email Lisa McIntosh

Long-Term Care and Services for Seniors

Laura MacDermaid, Director - Long-Term Care and Services for Seniors

The Long-Term Care and Services for Seniors Division provides programs and services in four Regionally owned and operated accredited long-term care homes.  The division also provides respite care, caregiver relief, Meals-on-Wheels programs and Adult Day programs. 

Email Laura MacDermaid

Transit

Portrait of Bill Holmes

Bill Holmes - General Manager

Email Bill Holmes

Durham Region Transit (DRT) is responsible to plan, schedule, and deliver public transit for the Region of Durham, collaborating with our stakeholders to provide innovative mobility and technology solutions for residents and visitors regardless of where they live, work or travel across the Region.

Maintenance

Audra McKinley, Deputy General Manager - Maintenance

Maintenance team members ensure all DRT vehicles are maintained, serviced and cleaned to meet or exceed safety standards.

Our team also manages bus stops and bus stop furnishings to ensure they are safe and accessible. We work collaboratively with stakeholders to manage DRT buildings and properties, and lead capital projects such as new vehicle acquisitions, and facility construction and renovation projects.

Email Audra McKinley

Customer Experience

Christopher Norris, Manager - Customer Experience

The Operations team plans and delivers scheduled, specialized and On Demand transit services. Our professional operators transport customers across the Region and are supported by dispatchers, mobile supervisors and controllers at the Transit Control Centre. Behind the scenes, the team undertakes the short and medium planning of transit services, the operational planning and scheduling, and support strategic regional and GTHA-wide transit initiatives.

Email Christopher Norris 

Business Services

Jamie Austin, Deputy General Manager - Business Services

Business Services provides leadership in the delivery of core business functions including customer service, safety and training, financial planning, technical services and data analytics, in addition to customer-focused fare initiatives and strategic modernization projects.

Email Jamie Austin

 

 

Works

Portrait of John Presta 

John Presta - Commissioner of Works

Email John Presta

The Works Department provides services for residents and businesses in the Durham Region:

  • Drinking water distribution and treatment
  • Sewage collection and treatment
  • Maintenance of Regional roads
  • Waste management
Corporate Infrastructure and Strategic Business Services

Jenni Demanuele, Director - Corporate Infrastructure and Strategic Business Services

Areas of responsibility include real estate acquisitions and disposals; property management activities including the general management of the Durham Region Forest tracts; the management of Regional facilities and leased premises including design, construction, operation, maintenance and demolition activities; the operation and management of Regional Headquarters; the coordination of comments related to various development applications, servicing and subdivision agreements; the issuance of water and sewer connection permits; and the provision of financial and administrative support for all Works Department programs.

Email Jenni Demanuele

Environmental Services
Brad Dobson, Acting Director - Environmental Services

Responsible for planning, design, construction, operation and maintenance of water supply and sanitary sewerage services.

Email Brad Dobson

Transportation and Field Services

Ramesh Jagannathan, Director - Transportation and Field Services

Responsible for the planning, design, construction, operation and maintenance of the Regional road infrastructure.

Email Ramesh Jagannathan

Waste Management Services

Gioseph Anello, Director - Waste Management Services

Responsible for systems policy development, planning and design, effective and efficient garbage, recycling and composting collection and processing service delivery to support diversion in Durham's residential sector.

Email Gioseph Anello

Durham Region Strategic Plan

The 2020-2024 Strategic Plan guides the work of the organization to reach Council and community goals.

Our Vision

A healthy, prosperous community for all.

Our Mission

Working together to deliver service excellence through leadership, collaboration, innovation and environmental stewardship.

The 2020-2024 Strategic Plan focuses on five goals: 

  1. Environmental Sustainability
  2. Community Vitality
  3. Economic Prosperity
  4. Social Investment
  5. Service Excellence
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