Close Alert Banner
Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content
Region of Durham Logo
Contact Us
Engage
  • Living Here
    • 311 – Connecting you to our services
    • A to Z Services
    • Accessibility
    • Age-Friendly Durham
    • Animal Services and Control
    • Climate, Energy and Resilience
    • Conservation Authorities
    • Counselling
    • Crime Prevention and Public Safety
    • Early Learning and Child Care
    • Education and Schools
    • Emergency Preparedness
    • Emergency Services
    • Emergency Social Services
    • Food Banks
    • Housing and Homelessness
    • Libraries
    • Living with Low-Income
    • Long Term Care and Adult Day Programs
    • View More...
    View our Garbage and Recycling page

    Garbage and Recycling

    View our My Property page

    My Property

    View our Roads and Traffic page

    Roads and Traffic

  • Discovering Durham
    • About Durham Region
    • Arts and Culture
    • Bike Month
    • Cycling and Walking
    • E-mobility
    • Local Food and Farmers' Markets
    • Maps
    • New to Durham Region
    • Parks, Trails and Conservation Areas
    • Spectator Sports
    • Sport Tourism
    • Sports and Recreation
    • Tourism
    • Tourism Festival and Events Calendar
    • Transportation and Transit
    View our Tourism page

    Tourism

    View our Tourism Festival and Events calendar

    Tourism Festival and Events Calendar

    View our Transportation and Transit page

    Transportation and Transit

  • Doing Business
    • Applications, Licences and Permits
    • As-Built Drawing Request
    • Bid Opportunities
    • Business Directory
    • Business Count
    • Community Social Investment Framework
    • Construction and Your Business
    • Construction Liens
    • Design and Construction Specifications
    • Economic Development
    • Events
    • Garbage and Recycling Collection on Private Property
    • Housing
    • Municipal Consent
    • Operating a Child Care Centre
    • Planning and Development
    • Public Health Inspections for Businesses
    • Purchasing
    • Project Reports, Studies and Plans
    View our Agriculture page

    Agriculture

    View our Business Directory page

    Business Directory

    View our Purchasing page

    Purchasing

  • Health and Wellness
    • Alcohol, Cannabis, Drugs and Smoking
    • Babies and Toddlers
    • Child Health and School-Age Children
    • Clinics and Classes Calendar
    • COVID-19 Update
    • Domestic Violence
    • Dental and Oral Health
    • Environment and Your Health
    • Health Care Professionals
    • Health Check-Up, Performance Reports and Health Plans
    • Health Information Services
    • Healthy Living
    • Illness, Infection and Disease
    • Immunizations and Vaccines
    • Injury Prevention and Safety
    • Mental Health
    • MPOX
    • Pregnancy
    • Public Health Inspections and Investigations
    • View More...
    Launch the Durham Region COVID-19 Data Tracker

    COVID-19 Data Tracker

    View our Health Care Professionals page

    Health Care Professionals

    View our Report Immunizations Online page

    Report Immunizations Online

  • Regional Government
    • A to Z Services
    • Access to Information
    • Accountability and Transparency
    • Awards
    • Bill 23
    • Budget and Financial
    • By-Laws
    • Careers and Volunteering
    • CityStudio Durham
    • Community Engagement
    • Community Safety and Well-Being Plan
    • Contact Us
    • Court and Traffic Tickets (Provincial Offences)
    • COVID-19 Information and Resources
    • COVID-19 Recovery Framework and Action Plan
    • Departments
    • Diversity, Equity and Inclusion
    • Durham Region 101
    • Durham Region Strategic Plan
    • View More...
    View our Council page

    Council

    View our Open Data page

    Open Data

    View our Regional Services map

    Regional Services

I'd Like To...

Apply or Register For

  • Applications, Licences and Permits
  • Bidding Opportunities
  • Careers and Volunteering
  • Freedom of Information Request
  • Housing

Learn About

  • A to Z Services
  • Being New to Durham Region
  • Budget
  • By-Laws
  • Council
  • Durham Region Transit
  • Public Health Inspections

Report an Issue

  • By-Law Infraction
  • Downed Sign
  • Health Protection Complaint
  • Illegal Dumping
  • Missed Garbage or Recycling Pickup
View our Twitter Page View our Facebook Page View our YouTube Page view our LinkedIn page

Woman using accessibility tower at Regional Headquarters

Accessibility

Decrease text size Default text size Increase text size
Print this page
Share this page
  • Facebook
  • LinkedIn
  • Twitter
  • Email

The Regional Municipality of Durham is committed to ensuring that people of all ages and abilities enjoy the same opportunities as they live, work, play, visit and invest in our region.

Each year, the Region’s Accessibility Advisory Committee (AAC) nominates individuals, businesses, or organizations based on their efforts in identifying, removing, and preventing barriers for individuals living with a disability. Accessibility champions are honoured with the Accessibility Award to recognize their dedication to making the Region more accessible for people of all abilities. 

 

Provide Feedback

The Region of Durham welcomes feedback on how we provide accessible customer service. Customer feedback will help us to identify barriers and respond to concerns. The Region ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request. Feedback may be provided in the following ways:

  • using the online form
    We want to hear from you! Select to provide feedback
  • by mail (address at the bottom of the page)
  • In person (address at the bottom of the page)
  • by phone - 905-668-4113 extension 2009
  • through emailing the Accessibility Coordinator

Request accessible format

If you are unable to access information on our website, you can request an accessible format. With our continued commitment to meet the requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we will work with you to provide an accessible format that meets your needs.

Request an accessible format

Some examples of accessible formats and communication supports can include:

  • Accessible electronic formats such as HTML, MS Word and Adobe PDF files
  • Large print
  • Reading the written information aloud to the person directly

Legislation

In June 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act (AODA), with a vision of a fully accessible Ontario by 2025.

The Accessibility for Ontarians with Disabilities Act (AODA) has developed accessibility standards in five areas:

  1. Customer service (Accessible Customer Service brochure)
  2. Information and communication
  3. Employment
  4. Transportation
  5. Design of public spaces (built environment)

Businesses and organizations in Ontario must follow these standards.

The Regional Municipality of Durham Accessibility Policy identifies how the Region achieves and maintains accessibility by meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and the Integrated Accessibility Standards, Ontario Regulation 191/11.

Reports and plans

The Regional Municipality of Durham's 2022-2025 Multi-Year Accessibility Plan outlines what the Region will do to improve accessibility and meet AODA requirements.

To assist Regional Council and staff with this process, the Durham Accessibility Advisory Committee (AAC) provides advice on accessibility issues on a wide range of our municipal processes. Learn more by reading our reports:

  • 2020 Durham Region Accessibility Report
  • 2019 Durham Region Accessibility Report
  • 2018 Durham Region Accessibility Report
  • 2017 Durham Region Accessibility Report
  • 2016 Durham Region Accessibility Report
  • 2015 Durham Region Accessibility Report
  • 2014 Durham Region Accessibility Report

You and your accessible resources

  • Abilities Centre
  • Access Ontario
  • Accessible Pedestrian Signals
  • Accessible Transit
  • Council Meetings Calendar
  • Canadian Hearing Services
  • Canadian National Institute for the Blind (CNIB)
  • Durham Immigration Portal
  • Grandview Kids
  • Windreach Farm

Universal symbols

International Symbol of Accessibility (ISA)
Symbol of someone in a wheel chair (International Symbol of Accessibility (ISA))Many people recognize this symbol as it is often used to identify accessible areas, such as washrooms, parking spots, lowered counters, entrances, etc. However, it is actually meant to identify limited mobility, such as wheelchair use.
Braille symbol
Six dots, brailleThis symbol can be found on printed matter that is available in Braille, including items such as publications and signage.
Accessible print
Large PrintPublications with this symbol identify items that appear in large print (16 to 20 point font size); or are available in this format, upon request.
Assistive listening systems
Symbol of an ear with dots, assistive listeningThis symbol identifies when an assistive listening system is available for an event, such as infrared, loop and FM systems.
Sign language interpretation
Symbol of two hands signingThis symbol identifies that sign language interpretation is available at an event.
Closed captioning (CC)

Two letter C's, Closed CaptioningThis symbol will be used when a video is closed captioned for people who are deaf or hard of hearing.

Receive email updates

Contact Us

Region of Durham logo

Living HereDiscovering DurhamDoing BusinessHealth and WellnessRegional Government

© 2023 Durham Region, 605 Rossland Road East, Whitby, Ontario L1N 6A3, Canada, Telephone (within regional limits): 311, Telephone: 905-668-7711, Toll-Free: 1-800-372-1102

HomeTerms of Use and Privacy StatementAccessibilityAccess to InformationCareersA to Z ServicesContact Us
By GHD Digital