Building Better Outcomes: Creating a Quality Assurance Framework for Durham’s Homelessness System

The Region of Durham funds multiple community agencies to deliver housing stability and homelessness prevention programs. To ensure these programs are delivering high-quality, equitable, and effective services, the Region is looking to develop a standardized Quality Assurance (QA) tool and supporting success measurement tools. This project builds on work already undertaken through a recent system co-design workshop, which involved broad stakeholder engagement with service providers, lived experts, and internal staff. The goal of this opportunity is to develop a Quality Assurance tool and related performance measurement supports ensuring service quality, accountability, and continuous improvement within the homelessness system.

Host Department: Social Services

Type of Collaboration: A small group of students working on a capstone project

Anticipated Outcome:

• Draft Quality Assurance Tool, tailored to Durham’s system role, including:
  • Core standards of service delivery,
  • Outcome and impact indicators,
  • Scoring or assessment templates,
  • Feedback and improvement mechanisms
• Implementation Guide for housing coordinators and agencies.

Deliverables: Prototyping

Timeline: 8 months

Desired Start Date: Fall Semester 2026

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