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311 – Connecting you to our services

Customer Portal

Durham Region has launched an online self-service portal so residents can request a service or report an issue to the Region. Residents can use the portal to submit and track requests for many Regional services such as waste, water and sewer, and traffic inquiries. The self-service portal is accessible 24 hours a day, seven days a week, at myDurham311.ca.

myDurham311 Portal

Connecting you to our services.

311 provides customers (residents, businesses, clients and visitors) with access to non-emergency programs, services and information provided by Durham Region.

There is new way to connect with Durham Region when it’s convenient for you: the myDurham 311 Customer Portal.

Within regional boundaries: 311 
Outside regional boundaries: 905-668-7711 or 1-800-372-1102 
Always call 911 for emergencies 
Email: 311@durham.ca 

Having trouble connecting with us through 311? Please complete our eForm to let us know.

myDurham 311 is your connection to Regional services, programs, and information.

Whether you have a question, need information, want to report an issue, or are looking for the right Regional service, myDurham 311 can help connect you to the support you need. Residents, businesses, visitors, and clients can all use myDurham 311.

Any customer within the Region of Durham’s geographical boundaries can call 311, free of charge. Regular pay phone and cellular phone charges will apply. 

Customer Service Representatives are available Monday through Friday from 8 a.m. to 5 p.m. 

Choose the option that works best for you.

  • Use the myDurham 311 Customer Portal to submit and track requests online, anytime (24/7).
  • Call 311 from within Durham Region.
  • Call 905-668-7711 or 1-800-372-1102 from outside Durham Region. [
  • Email 311@durham.ca. 

For non-emergencies requiring police, please call Durham Regional Police at 905-579-1520 (or toll-free 1-888-579-1520). 

If you are having difficulty reaching the Region via 311, please fill out our 311 eForm. You can continue to reach us at 905-668-7711 or 1-800-372-1102.

Make the right call

Not sure which number to call?

Use this quick guide to understand the difference between 311, 911, 211 and 411, and find the right service for your needs.

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The Region of Durham is committed to providing excellent customer service by ensuring a respectful, equitable and harassment-free workplace and space for employees and customers. The Region has adopted a Public Code of Conduct Policy which outlines expectations for appropriate behaviour by all individuals when interacting with Regional Staff, Members of Regional Council, and other patrons and users of Regional facilities and services. All customers and employees of the Region of Durham are entitled to a respectful and harassment-free environment at all of our facilities and public spaces. https://www.durham.ca/en/regional-government/resources/Policies/Public-Conduct-Policy.pdf

Contact Us

The Regional Municipality of Durham
605 Rossland Road East
Whitby, Ontario Canada L1N 6A3

Telephone: 311 (within region limits)
Telephone: 905-668-7711
Toll-Free: 1-800-372-1102
TTY: Use 711

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