Resources for Community Housing Providers

Housing Services administers funding to community housing providers in Durham Region, including municipal non-profits, private non-profit providers and housing co-operatives.

All community housing providers manage their own properties, and provide day-to-day property management and tenant relations services.

Durham Community Housing Directives

Durham Community Housing Directives set out local rules under the Housing Services Act, and the responsibility of community housing providers under their service agreements with us.

Housing Directive

Additional Supporting Documents

Housing Directive

Additional Supporting Documents

To request an appeal, you must complete the Request for Regional Review and submit to the person who made the decision that you want reviewed. You must do this within 10 days of receiving the letter telling you the decision.

If they are unable to address your concerns, they will forward your request to the Regional Review Panel within 10 days. The Panel will contact you to attend a hearing, that normally takes place within the next two weeks. The Panel might choose to do an expedited appeal without a hearing, which will be completed in 5 days. The Panel will tell you its decision no more than five days after the hearing or expedited review.

To obtain a copy of a repealed or archived directive or memo, please contact the Housing Services Division.

Community Housing Resources

The Durham Region RGI Guide compliments the Housing Services Act and its regulations, as well as local rules set out in the Durham Community Housing Directives.

Think Forward: RGI Simplification Tip Sheets

Applicant forms

Tenant and co-op member forms

Housing provider forms

RGI changes

RGI ineligibility

Maximum RGI and 24-month rule

Requests for information

Overhoused

Pursuit of income

Ontario Works

Old Age Security

Employment Insurance

Sponsorship Income

Offers/wait list

The Regional Review Panel hears appeals about:

  • Rent-geared-to-income (RGI) or alternate calculation of rent
  • Modified housing
  • Private landlord Durham Rent Supplement
  • Priority on the Durham Access to Social Housing (DASH) wait list
  • Durham Portable Housing Benefit (Durham PHB)

The Regional Review Panel looks at housing-related decisions and reviews decisions made by:

  • Community housing providers
  • Durham Regional Local Housing Corporation (DRLHC)
  • Durham Access to Social Housing (DASH)

Conduct of the Regional Review Panel

The Regional Review Panel is fully independent. It is an impartial body made of representatives from housing providers, DASH, and Housing Services or the Social Service Department. 

The Panel does not represent the person who made the decision being reviewed. Panel members do not take part in any Regional Reviews if they:

  • Helped make the decision
  • Discussed the decision with the person who made it
  • Are connected to the community housing provider who made the decision, even if they were not involved in the decision.

Members involved with the original decision cannot review the appeal. Panel members do not review decisions of providers that they work with.

Information obtained during a Regional Review is confidential and is not shared with anyone outside the Review. All members of the Regional Review Panel must sign confidentiality agreements.

Coming Soon!

Legislation

Contact Us

The Regional Municipality of Durham
605 Rossland Road East
Whitby, Ontario Canada L1N 6A3

Telephone: 311 (within region limits)
Telephone: 905-668-7711
Toll-Free: 1-800-372-1102

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