Regional service impacts

Regional service disruption scheduled for April 6 and April 10

On Thursday, April 6 at 5 p.m. and Monday, April 10 at 4 p.m., the Region’s telephone systems and servers will experience service disruptions as scheduled maintenance is performed at Regional Headquarters. The service disruption will affect several Regional websites, in addition to all ten digit Regional Headquarters phone numbers. Please note that this service disruption is not expected to affect the Durham Regional Police Service website.

Affected websites:

These pages will be unavailable throughout the weekend.

Affected telephone numbers:

During this time, for after-hours emergency assistance regarding water supply, sewers or Regional roads, call 905-576-9991 or 1-800-372-1104.

Affected phone numbers are expected to include:

905-668-7711 Regional Headquarters (main number)
905-668-4113 Regional Headquarters (back-door number)
1-800-372-1101 Regional Headquarters (main number; toll-free)
905-666-6167 Health Department (direct-dial for reception)
905-666-6241 Durham Health Connection Line
905-666-6242 Durham Health Connection—Immunization Line
905-666-6211 Waterbilling Customer Service
905-666-6212 Waterbilling Teleread
905-666-6237 POA Prosecution Telephone Service
905-666-6238 Children’s Services Call Centre
905-666-6239 Income Support Call Centre
905-666-6240 Family Services Call Centre
905-666-6243 Finance POA Collections
905-666-6203 Economic Development and Tourism

All incoming calls to Regional Headquarters will be forwarded to an automated message for the duration of the service disruption, noting that Regional offices are closed, and the phone system is temporarily out of service.

During this time, for after-hours emergency assistance regarding water supply, sewers or Regional roads, call 905-576-9991 or 1-800-372-1104.

Residents with a personal health issue should contact Telehealth Ontario at 1-866-797-0007. A registered nurse will be able to assist.

Residents impacted by these outages are encouraged to follow up on Tuesday, April 11 during regular business hours (8 a.m. to 5 p.m.).

Any changes, related to these scheduled service disruptions, will be updated here and to the Region’s official Twitter and Facebook channels.

The Regional Municipality of Durham apologizes for any inconvenience this service disruption may cause.