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Housing Services administers funding to community housing providers in Durham Region, including municipal non-profits, private non-profit providers and housing co-operatives.

All community housing providers manage their own properties, and provide day-to-day property management and tenant relations services.

COVID-19 Resources
  • RGI 2020-16 COVID-19 Recovery Benefits
  • Financial Assistance for Individuals during COVID-19
  • Region of Durham - COVID-19 Community Resources
  • ONPHA - Serving Our Members During COVID-19
  • CHF - Housing Co-ops and COVID-19
  • CHF - Ontario Co-ops and COVID-19
  • Region of Durham Health Department - COVID-19 Update
  • Ontario Ministry of Health - The 2019 Novel Coronavirus (COVID-19)
Durham Community Housing Directives

Durham Community Housing Directives set out local rules under the Housing Services Act, and the responsibility of community housing providers under their service agreements with us.

Rent-geared-to-income (RGI)
  • RGI 2012-06: Absence from Unit
  • RGI 2020-02: Adjusted Family Net Income (AFNI)
  • RGI 2020-03: Annual RGI Reviews
  • RGI 2022-02: Asset Limits
  • RGI 2020-16: COVID-19 Recovery Benefits
  • RGI 2020-08: Earnings Exemptions
  • RGI 2023-01: Income Limits
  • RGI 2020-14: In-situ RGI Applications
  • RGI 2020-12: Letter Templates and Forms
  • RGI 2020-07: Maximum Rent and 24-Month Rule
  • RGI 2023:02: Minimum Rent
  • RGI 2020-04: Notice of Changes and In-Year Reviews
  • RGI 2019-02: Occupancy Standards and Overhoused Households
  • RGI 2014-02: ODSP and CPP Disability/OAS Allowance
  • RGI 2020-09: Pursuit of Income
  • RGI 2020-13: Regional Consent Form
  • RGI 2019-04: Regional Review Process
  • RGI 2020-10: Requests for Information
  • RGI 2020-05: Social Assistance and Non-Benefit Income
  • RGI 2018-04: Splitting RGI Households
DASH Wait List
  • CWL 2017-02: Application for RGI and Modified Housing Form
  • CWL 2020-01: DASH Wait List Rules
  • Memo 07-14: Provincial Arrears Database
  • CWL 2019-03: Special Priority Status
  • CWL 2019-02: Transfer Applications
Housing operations
  • Memo 07-02: Asbestos
  • Memo 11-10: Energy Efficiency and Refrigerators
  • Directive 2002-10: Seniors Mandate
  • OPR 2015-01: Standards - Conflict of Interest
  • OPR 2015-02: Standards - Leases and Occupancy Agreements
  • OPR 2015-03: Standards - Property Management
  • OPR 2015-04: Standards - Number of Board Meetings and Remuneration of Directors
  • OPR 2013-01: Reporting Critical Injuries of Non-Workers
  • Memo 11-09: Suite Meters and Electricity Costs Charged to Tenants
Finance, funding and reporting
  • FIN 2021-01: Annual Information Return (AIR) and Surplus Sharing
  • FIN 2021-04: Cost and Rent Inflation Factors for MNP Providers for 2022
  • FIN 2020-05: Cost and Rent Inflation Factors for MNP Providers for 2021
  • FIN 2021-02: Indemnity and Insurance Coverage
  • FIN 2022-01: Market Rent Indices for 2023
  • FIN 2021-05: Market Rent Indices for 2022
  • FIN 2020-04: Market Rent Indices for 2021
  • FIN 2022-02: Operating Cost Indices for 2023
  • FIN 2021-03: Operating Cost Indices for 2022
  • FIN 2020-02: Operating Cost Indices for 2021
  • FIN 2013-01: Subsidy Estimate Request
General information
  • Memo 11-02: Canada Learning Bond
  • Memo 09-08: Changes to Service Canada Information
  • INF 2015-06: Ontario Electricity Support Program
  • INF 2023-01: Government Pension Income January 1, 2023 to March 31, 2023
  • INF 2022-03: Rent Increase Guideline for 2023
Archived and repealed directives

To obtain a copy of a repealed or archived directive or memo, please contact the Housing Services Division.

  • Listing of repealed and archived directives and memos
Durham Region RGI Guide and Cheat Sheets

The Durham Region RGI Guide compliments the Housing Services Act and its regulations, as well as local rules set out in the Durham Community Housing Directives.

  • Durham Region RGI Guide

Think Forward: RGI Simplification Cheat Sheets

  • Adjusted Family Net Income (AFNI)
  • In-Year Changes
  • Minimum Rent
  • Non-Benefit Income
Communication with DASH
  • Notice to DASH - Arrears
  • Notice to DASH - Eviction for Illegal Act
  • Notice to DASH - Outcome of Offer
  • Notice to DASH - Post Vacancy
  • Notice to DASH - Tenant or Co-op Member Changes
Housing Forms
Applicant forms
  • Application for Rent-Geared-to Income (RGI) and Modified Housing
  • Special Priority (SPP) Application Package
Tenant and co-op member forms
  • Transfer Application
  • Pre-Authorized Payment Plan Form (DRLHC only)
Housing provider forms
  • Annual Eligibility Review - RGI and Modified Housing
    • Annual Eligibility Review - RGI and Modified Housing - for print (flips)
    • Regional Consent Form
    • Request for Completion of Annual Review Form
    • "How do I get a copy of my Proof of Income Statement
  • Annual Information Return (AIR) Template
    • AIR Guide
    • AIR Checklist
  • Certificate of Insurance
  • Eligibility Verification - RGI and Modified Housing
    • Eligibility Verification - RGI and Modified Housing - for print (flips)
    • Regional Consent Form Regional Consent Form (Consent to Disclosure of Information and Documents)
  • Regional Review Summary Form
    • Notice of forwarding of Regional Review Package to Panel
  • Regional Review Panel Membership Application
  • Subsidy Estimate Request - Regular Housing Providers
  • Subsidy Estimate Request - Alternative Housing Providers providing 100% RGI Housing
Letter Templates
RGI changes
  • Notice of RGI change
  • Notice of retroactive RGI change with amount owing
RGI ineligibility
  • Notice of RGI Ineligibility
  • Notice of RGI Ineligibility - 24-Month Rule
Maximum RGI and 24-month rule
  • Notice of RGI Ineligibility - 24 Month Rule
  • Notice of Increase to Maximum RGI and 24-Month Rule
Requests for information
  • Request for information
  • Request for Completion of Annual Eligibility Review Form
  • Notice of requirement to divest property
  • Notice of requirement to divest property extension
Overhoused
  • Notice of overhousing
  • Overhoused - DASH Transfer Required
Pursuit of income

Ontario Works

  • Notice to Pursue Ontario Works
  • Notice to Pursue Ontario Works - Dependant

Old Age Security

  • Notice to Pursue Old Age Security (OAS/GIS)
  • Notice to Pursue Guaranteed Income Supplement (GIS) Only

Employment Insurance

  • Notice to Pursue Employment Insurance (EI)

Sponsorship Income

  • Notice to Pursue Sponsorship Income (Family Class)

Regional Reviews

  • Notice of forwarding of Regional Review Package to Panel

Offers/wait list

  • Notice of Denial/Refusal to Offer Unit
Rent-geared-to-income (RGI) Training

We have RGI training for all community housing providers who administer RGI in our region. You will learn the basics of RGI, how to apply provincial and local rules, and how to use appropriate discretion.

Sessions are geared to both people who are new to RGI calculations as well as those who want to refresh their skills. Sessions are offered twice per year, usually in April and October.

Social Housing Advisory Group (SHAG)

SHAG is a forum for community housing providers and Regional staff to share information and ideas related to community housing. SHAG is also an opportunity for community housing providers to share best practices. The group gives input on community housing policies and practices to support the implementation of At Home in Durham, the Durham Housing Plan 2014-2024.

SHAG is made up of staff from the Region of Durham, community housing providers and board members.

  • SHAG - Terms of Reference

Meetings

Meetings are open to the public.

The next SHAG meeting will take place on:

 

Wednesday, April 19, 2023 from 9 a.m. to noon on Microsoft Teams

 

View Calendar

Minutes

Read our latest meeting minutes: 

  • January 25, 2023 - Minutes
  • October 19, 2022 - Minutes
  • April 20, 2022 - Minutes
  • January 26, 2022 - Minutes

For minutes from older meetings, contact Housing Services.

 Helpful Links
  • Landlord and Tenant Board (LTB)
  • Ministry of Municipal Affairs and Housing (MMAH)
  • National Housing Strategy
    • A Place to Call Home
    • Canada Mortgage and Housing Corporation (CMHC)
  • Ontario Human Rights Commission – Housing

Legislation

  • Accessibility for Ontarians with Disabilities Act
  • Co-operative Corporations Act
  • Corporations Act
  • Not-for Profit Corporations Act (not yet in effect) 
  • Housing Services Act
    • Ontario Regulation 316/19
    • Ontario Regulation 367/11
  • Residential Tenancies Act
  • Draf App
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