If you feel The Regional Municipality of Durham may be responsible for a loss or damage you suffered, follow the procedure outlined below. We need this to consider your claim.
Outline your claim
Your claim letter must include a date and signature. It also must contain your contact information, including:
- First and last name
- Address
- Phone number(s) where you can be reached
- Email address
- Fax number, if available
We also need a detailed description of:
- What happened in relation to personal injury, vehicle damage, or property damage.
- The date, time and location of the incident.
- Witnesses' names, addresses and other information that might help with your claim.
- Your alleged damages or loss, including copies of all invoices, estimates (if available) and other supporting documents.
Submit your claim
You can submit your written claim letter to us in the following ways:
- Complete the Online Insurance Claim Form
- In person
- Fax: 905-668-9963
- Regular or registered mail:
Regional Clerk
The Regional Municipality of Durham
Corporate Services Department
Legislative Services
605 Rossland Road East
PO Box 623
Whitby, Ontario L1N 6A3
Limitations and timelines
There may be a limitation period and other procedural timelines that apply to your claim. You should consult your own legal counsel or insurer as needed.
Claim process
When your claim letter is received by the Regional Clerk, it will be date stamped to note the time of receipt. Your claim will then be forwarded to the Risk Management Division of the Finance Department for investigation and response. This claim process may take time, so you should consult your own legal counsel or insurer if you need an immediate response.
Liability and legal rights
Following this procedure does not mean that the Region of Durham is accepting liability for your claim. It does not waive any legal rights that the Region of Durham may be able to rely on.
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