When to Call 911
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In a serious medical emergency when immediate help is required call 911. Paramedics are trained to provide emergency care during life threatening situations.
Medical emergencies include (but are not limited to):
- Unconsciousness, lack of breathing, or lack of pulse.
- Chest pain or tightness.
- Choking.
- Confusion, disorientation or dizziness.
- Possible broken bones.
- Severe pain.
- Shortness of breath or difficulty breathing.
- Sudden weakness, numbness and/or tingling in the face, arm or leg.
- Sudden difficulty speaking.
- Suspected drug overdose.
- Uncontrollable bleeding.
Remember:
- Stay calm.
- Give clear information and clear directions to your location.
- Do not move the patient unless their life is being threatened.
- Someone should stay with the patient.
- Turn on the outside lights at night so paramedics can find you.
- Have someone meet the ambulance.
- If you live in an apartment, have someone meet the paramedics at the lobby door.
Health care options for non-emergency situations
Did you know that the wait time at an urgent care clinic is usually less than those in a hospital emergency department? For non-emergency situations consider contacting other health care options. These situations might include minor cuts, a mild cough or flu, or routine hospital visits.
Non-emergency options for health care include:
- Telehealth Ontario (1-866-797-0000)
- Your family doctor
- An urgent care or walk-in clinic
- A pharmacist (about general health or use of medications)
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