Water Meters

The water meter measures the amount of water your home uses. We use it to calculate your water bill.

On behalf of The Regional Municipality of Durham, Neptune Technology Group is scheduling appointments with property owners whose water meters are due for replacement. The water meters will be upgraded, and user accounts will be updated, allowing the Region to conduct readings remotely by using this technology.

Affected property owners will initially be contacted by Neptune by letter and phone call. The letters contain all the necessary information to book an appointment and prepare for the visit. Residents who receive a notice should follow the instructions on the notice and if they have any questions, call the numbers listed at the bottom.

Neptune employees conducting water meter replacements carry Durham Region identification.

Problem with the water meter?

If you have a problem with the water meter, contact your local Region of Durham Works Department depot.