ID and Benefits Access Hubs

Life is expensive

Attend an ID and Benefits Access Hub to learn about tax credits and benefits, and for help with getting or replacing identification, applying for the Canada Learning Bond and more!

Click to watch a YouTube video about how Mobile ID and Benefits Access Hubs can help you

 

Watch a video to learn more about the services available at an ID and Benefits Access Hub.

 

How can a Hub help?

Did you know that there are more than 40 government credits and benefits that could boost your income, like the Canada Child Benefit, GST credit, and more? However, accessing these benefits can feel like going through a maze.

It’s hard to know what you might be eligible for and how to apply. To unlock benefits, you need to file your taxes, even if you have low income or no income. You may also need a Social Insurance Number and other identification, like a birth certificate.

All of this can feel impossible to do, but ID and Benefits Access Hubs can help make it easy. We bring multiple service providers together into one place to make it easy to get help from lots of different organizations all at once - without having to worry about how to get to different offices or waiting on hold for hours.

At a Mobile ID and Benefits Access Hub, you can:

1. Get or replace identification such as Social Insurance Numbers (SIN), Ontario Health Card, Photo Card and Driver's Licence, and birth certificates. (see what to bring with you)

2. Open a free RESP and access the Canada Learning Bond for your child (see what to bring with you)

  • The Canada Learning Bond is a free grant from the federal government for post-secondary school. Eligible children can receive up to $2,000, deposited into a Registered Education Savings Plan (RESP) account.
  • We will have bank(s) onsite to open an RESP account and apply for the Canada Learning Bond.

3. Free tax filing (some events)

  • See event details below for where tax filing will be offered and for how to register for tax filing at an event. You will be advised which documents to bring with you.
  • Learn more about free tax filing, who is eligible to file their taxes for free at a CVITP tax clinic, and about which documents to bring with you.

4. Learn about benefits that can boost your income, such as the Canada Pension Plan/Old Age Security, Canada Child Benefit, Canada Workers Benefit, Disability Benefits, and more!

5. Sign up for the new Canadian Dental Care Plan (CDCP). The CDCP will help pay a portion of the cost for a wide range of oral health care services. Eligible seniors, children under 18, and adults with a valid Disability Tax Credit certificate who have received a letter in the mail from the government of Canada can get help at a hub to sign-up for this benefit. Bring your Social Insurance Number and the letter to the hub.

Whitby, Oshawa and Clarington: Identification (ID) clinics for birth certificate applications are held from 8:30 to 11 a.m. on the last Monday of each month at John Howard Society (JHS) offices in Durham Region. Please bring a completed Birth Certificate application and proof of income to the ID clinic for help with getting a birth certificate.

Ajax and Pickering: Community Development Council Durham (CDCD) holds identification clinics every Thursday for Ajax/Pickering residents who have low income. To book an appointment for ID replacement, call 905-686-2661, ext. 147, or email outreachservices@cdcd.org.

Uxbridge, Scugog and Brock: North House offers year-round ID replacement for birth certificates and Ontario Photo Cards. For assistance with ID replacement, please contact a service navigator at 289-640-1929 or 705-432-8654, ext. 103.

Get or replace identification: Social Insurance Numbers

Service Canada will be onsite to issue Social Insurance Numbers (SIN). Please bring:

  • Primary ID (e.g., Birth Certificate, Certificate of Canadian Citizenship, etc.); and
  • Any other original forms of federal or provincial ID you may have (e.g., passport, driver’s license).
  • Visit Social Insurance Number – Apply - Canada.ca to learn more about what to bring to get your SIN.

If you are a newcomer to Canada and want to apply for a Social Insurance Number:

Note: All documents submitted with your SIN application must be in English or French. If the document is not in English or French, it must be translated. You must submit:

  • the original document in the original language, and
  • the translated version of the document, and
    • an attestation from the person who completed the translation if they are Canadian certified translator, or
    • an affidavit from the person who completed the translation if they are a non-certified translator

Learn about which documents you need to apply for a SIN as a newcomer to Canada, based on your personal situation: Social Insurance Number – Apply, update or obtain a SIN confirmation - Canada.ca

Get or replace identification: Birth Certificates

Help will be onsite to apply for Birth Certificates. 

  • You must know information about the birth registration (e.g., names, city of birth, and other birth information).
  • Please bring proof of income (i.e. bank records, pay stub, etc.) with you to the Hub.
  • You will also need the name and contact information of a person who consents to act as a guarantor to verify your identity and information. Learn who can be a guarantor here: Choosing a guarantor for a birth certificate | ontario.ca

Get or replace identification: Ontario Health Card, Driver's Licence and Ontario Photo Card

ServiceOntario will also be present to help with services for the Ontario Health Card, Ontario Driver’s Licence, and Ontario Photo Card and other services provided by the Government of Ontario. For further information, please visit: ontario.ca/page/serviceontario.

Open a free RESP and access the Canada Learning Bond for your child. 

To apply for the Canada Learning Bond at a hub, please bring Social Insurance Numbers (SINs) and other ID for both the child and the parent/caregiver. For the parent/caregiver, this can be valid photo ID (excluding health cards); for the child, it can be a Birth Certificate. 

Free tax filing

See event details below for where tax filing will be offered and for how to register for tax filing at an event. You will be advised which documents to bring with you. 

Learn more about free tax filing, who is eligible to file their taxes for free at a CVITP tax clinic, and about which documents to bring with you.

Sign up for the new Canadian Dental Care Plan

Canadian Dental Care Plan (CDCP) – The new CDCP will help pay a portion of the cost for a wide range of oral health care services. Eligible seniors, children under 18, and adults with a valid Disability Tax Credit certificate who have received a letter in the mail from the government of Canada can get help at a hub to sign-up for this benefit. Bring your Social Insurance Number and the letter to the hub.

ID and Benefits Access Hub Event Details

Please check here for details on our Fall Hub events! Hubs will take place at a variety of locations throughout Durham in October and November 2026.

At the Hubs, attendees can get help with

Hub Locations

Learn about how to open a Registered Education Savings Plan (RESP) and apply for the Canada Learning Bond (CLB)

All hubs

Getting/replacing Social Insurance Numbers (SIN) from Service Canada

All hubs

Getting/replacing Ontario Driver's License, Health Card and Photo ID

Not yet confirmed

Learning about/applying for some benefits - Get help with My Service Canada and benefits like Canadian Dental Care Plan, Canada Disability Benefit, Canada Pension Plan, Old Age Support and Employment Insurance from Service Canada

All hubs 

Filing taxes

All hubs 

Birth Certificate application

Confirmed for Whitby and Bowmanville. Not yet confirmed for Ajax

Canada Revenue Agency and Community Volunteer Income Tax Program (CVITP) & Benefits Outreach – Get help with general tax and benefit information

All hubs

Accessing food/learning about food banks and other food supports and programs

All hubs

Learning about the programs and services offered by the Social Services Department - get help with Ontario Works and Housing Support Program applications

All hubs

Learning about the free programs and supports offered by the Health Department

All hubs

Learning about Durham Region Transit - get help with Transit programs and specialized services

All hubs

Learning about the Welcome Centres and services for newcomers

Whitby and Bowmanville

Learning about and connecting with employment supports from Durham Employment and Newcomer Centre 

Whitby and Bowmanville

Learning about and connecting with Ontario Disability Support Program (ODSP)

All hubs

Service Navigation and connection to local supports from Find Help 211

Confirmed for Whitby and Ajax. Not yet confirmed for Bowmanville.

Location Date Time

Whitby Public Library

405 Dundas Street West, Whitby

*Tax filing available by appointment - Please complete registration form to book an appointment: Tax Filing Appointment - Whitby Public Library (October 19, 2026)

Monday, October 19, 2026 11:30 a.m. to 5:30 p.m.

Ajax Public Library

55 Harwood Avenue South, Ajax

*Tax filing available by appointment - Please complete registration form to book an appointment: Tax Filing Appointment - Ajax Public Library (October 20, 2026)

Tuesday, October 20, 2026 11:30 a.m. to 4 p.m.

Clarington Library, Museums and Archives - Bowmanville Public Library

163 Church Street, Bowmanville

*Tax filing available by appointment - Please complete registration form to book an appointment: Tax Filing Appointment - Clarington Library, Museums & Archives (October 22, 2026)

Thursday, October 22, 2026 11:30 a.m. to 5:30 p.m.

For more information about upcoming events, email LivingwithLowIncome@Durham.ca.

Mobile ID and Benefits Access Hubs offer tax filing through the federal Community Volunteer Income Tax Program (CVITP).

To register for a session, you must have a modest annual income and simple tax situation.

Income thresholds:

  • Family size - 1 person: $40,000
  • Family size - 2 people: $55,000
  • Family size - 3 people: $60,000
  • Family size - 4 people: $65,000
  • Family size - 5 people: $70,000
  • Family size - more than 5 people - $70,000, plus $5,000 for each additional person

When is a tax situation simple? A tax situation is considered simple if an individual has no income or if their income comes from:

  • Employment
  • Pension
  • Benefits such as Canada Pension Plan, Disability, Canada Child Benefit, Employment Insurance or Ontario Works
  • RRSP
  • Support payments
  • Scholarships, fellowships, bursaries or grants
  • Interest (under $1,000)

When is a tax situation not simple? A tax situation is not simple when an individual:

  • Is self-employed or has employment expenses
  • Has business or rental income and expenses
  • Has capital gains or losses
  • Files for bankruptcy
  • Is completing a tax return for a deceased person

Do you need to file your taxes? Free income tax clinics are available year-round in Durham Region. Learn more and find a list of locations at our File Your Taxes page: durham.ca/FileYourTaxes

Quotes and information about the impact of attending a Mobile Benefit Hub event - "I've been trying to do this for five years" (attendee speaking about getting their child's SIN in order to get the Canada Learning Bond); "It was worth the drive. I got everything I needed" (attendee who drove from another community); "At events between 2019 and 2024, Durham residents opened a total of 223 RESPs and submitted 299 Canada Learning Bond applications. This could mean up to $598,000 deposited into RESPs to help local children save for post-secondary education (assuming maximum benefit amount)".

Contact Us

The Regional Municipality of Durham
605 Rossland Road East
Whitby, Ontario Canada L1N 6A3

Telephone: 311 (within region limits)
Telephone: 905-668-7711
Toll-Free: 1-800-372-1102

Sign up to our Newsletter

Stay up to date on the Region's activities, events, programs and operations by subscribing to our eNewsletters.