Water Billing and Rates
MyDurhamWater is live!
Our new customer portal, MyDurhamWater, will provide online access to your account. The new portal will allow you to:
- View your billing information online.
- Receive bills online through paperless e-billing.
- Choose from multiple payment options, including e-payments.
- Enter meter readings online.
- Communicate with the Region through multiple channels, such as secure email.
- Seamlessly access the Region's website for rate and other water billing information.
More information on the new water billing system and MyDurhamWater
Learn more about the new system and customer online portal in our frequently asked questions.
Note: You will need your new account number to sign up for MyDurhamWater. If you are already enrolled in the Region's Pre-Authorize Payment (PAP), you do not need to do so again in MyDurhamWater. The AutoPay icon will already be activated on the Account page.
Questions about MyDurhamWater? Contact Us
How much water you use controls your water and sewer bills.
Use is measured by the water meter. If you are a residential user, we bill you every three months. If you are a business user, we bill you every two months.
Learn more about consumption and usage charges.
2025 water billing
Water consumption | $1.358 for every cubic metre |
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Water service charge | $68.43 quarterly for standard size meter |
Sewer usage | $2.251 for every cubic metre |
Sewer service charge | $26.52 quarterly for standard size meter |
Service charges apply even if you do not use any water. See our rates for water and sewer consumption block and service charges. You can compare your bill to an average customer below:
Water Consumption Water Service Charge Total Water Charges |
$79.10 $68.43 $147.53 |
Sanitary Sewer Usage Charge Sanitary Sewer Service Charge Total Sewer Charges |
$131.12 $157.64 |
Total Quarterly Billing | $305.17 |
Visit our water billing page for more information.
Other rates, fees and charges
Dishonoured Payment | $48.00 |
Payment Transfer | $12.00 |
New Account or Change of Occupancy | $44.00 |
Additional rates, fees and charges can apply to both residential and business customers. For a complete list see page 36 of our water by-law and page 28 of our sewer by-law. Contact us if you have questions.
Contact Us