When to Call 911

What is an emergency?

Paramedics are trained to provide emergency assistance during life-threatening situations. For times when the clock is ticking.

Do you know when to call 911? Remember, this number is for medical emergencies that pose an immediate threat to life. These are the situations that require rapid intervention. 

Here are some signs to look out for:

• Unconsciousness, lack of breathing, or lack of pulse
• Chest pain or discomfort
• Severe pain
• Shortness of breath or dizziness
• Choking
• Broken bones
• Severe bleeding
• Trouble seeing or speaking
• Sudden, severe headaches
• Sudden weakness, numbness, or tingling in the face, arms, or legs

Call 911 at once if you think an injury or sickness is life threatening.

What to do in an emergency

Stay calm and call 911. The operator will connect you with the ambulance, police, or the fire department.

Remember:

• Stay calm.
• Give clear information and clear directions to your location.
• Do not move the patient unless their life is being threatened.
• Someone should stay with the patient.
• Turn on the outside lights at night so paramedics can find you.
• Have someone meet the ambulance.
• If you live in an apartment, have someone meet the paramedics at the lobby door.

Health-care options for non-emergency situations

Did you know that the wait time at an urgent care clinic is usually less than those in a hospital emergency department? For non-emergency situations consider contacting other health care options. These situations might include minor cuts, a mild cough or flu, routine hospital visits, or for information about COVID-19.

Non-emergency options for health care include:

• Telehealth Ontario (1-866-797-0000)
• Your family doctor
• An urgent care or walk-in clinic
• A pharmacist (about general health or use of medications)
• COVID-19 assessment centre
• Follow public health guidelines if only experiencing mild symptoms of COVID-19. Do not enter the emergency room.