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Lab technician testing water samples

York Durham Regional Environmental Lab

Home...Water and SewerAbout WaterYork Durham Regional Environmental Lab
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The Regional Municipality of Durham operates the York-Durham Regional Environmental Lab (REL). The REL is at the Duffin Creek Water Pollution Control Plant, 901 McKay Road, Pickering. York and Durham regions own and operate the REL together.

The facility is accredited by the Canadian Association for Laboratory Accreditation to ISO/IEC 17025, and is licensed to test drinking water by the Ministry of the Environment, Conservation and Parks. Accreditation is limited to those tests on the laboratory’s current scope of testing.

The lab employs highly skilled staff who use advanced testing equipment. The REL provides analytical services for:

  • Potable/treated water
  • Plumbing water
  • Process water
  • Wastewater
  • Industrial waste
  • Biosolids
  • Groundwater
  • Surface water
  • Storm water
  • Spills

We have experts in fields of:

  • Microbiology
  • Inorganic chemistry
  • Organic chemistry

Available testing packages to meet the requirements of:

  • Safe Drinking Water Act
  • Nutrient Management Act
  • New watermain testing
  • Lead testing
  • Environmental Compliance Approval
  • Wastewater regulations
  • Sewer Use By-Laws
  • Landfill monitoring
  • Groundwater Under Direct Influence of Surface Water (GUDI)
  • Well monitoring

If you require a Chain of Custody submission form for non-regulated (non-regulated water, wastewater, biosolids), Ontario Regulations 170, 243, or 319 samples, please contact the REL.

Fees for the testing services are updated annually.

Are you bringing in a drinking water sample for testing? Review the Ministry of Environment and Climate Change's Practices for the Collection and Handling of Drinking Water Samples. The standard wait for results is 10 business days. The wait may change depending on the test. The REL is open Monday to Friday from 8 a.m. to 5 p.m. We are closed on statutory holidays.

For more information, contact us.

Frequently Asked Questions

Where is the York-Durham Regional Environmental Lab located?

The YDREL lab is located at 901 McKay Road, Pickering, ON, L1W 3A3 and resides within the Duffin Creek Water Pollution Control Plant at the bottom of Squires Beach Road. 

From the East:  Take the 401 to Westney Rd., Westney Rd. South to Bayly St., Bayly St. West to Squires Beach Rd., Squires Beach Rd. South to Stop sign,first stop after guard house, turn left, first road on the right to the parking lot.

From the West: Take the 401 to Brock Rd., Brock Rd. South to Bayly St., Bayley St. East to Squires Beach Rd., Squires Beach Rd. South to Stop sign, first stop after the guard house, turn left, first road on the right to the parking lot.

What are your hours of operation?
The lab is open Monday through Friday from 8 a.m. to 5 p.m.
What if I have samples to drop off outside of those hours?
An after-hours sample drop off fridge is available at the lab. Ask the Security Guard for the access card.
Does the YDREL perform drinking water testing?

Yes.

YDREL offers a full range of analysis to measure water quality for a number of situations, including bacteria and lead in drinking water as per Provincial requirements.

Testing packages for drinking water quality, wastewater system monitoring, ground and surface water assessment and industrial wastewater are also available.

Please contact the lab at REL@durham.ca or 905-686-0041 to find out more information.
 Can you sample my water? (home/school/well/water supply)

Unfortunately, we do not provide onsite sampling services. To assist you with your own sampling, our containers come with a full set of instructions. Our sample admin team is available by phone should you have any questions.

We can provide you with various sample containers depending upon your analysis needs. Contact the lab for more information.

How long does it take to get results?
Routinely, our Laboratory Analysis Report is provided via email within 10 business days of receiving your samples at the lab. Certain specialized tests may require longer delivery times. 

Expedited results delivery times are possible for some tests – please contact the laboratory for details.

What is the liquid and/or powder in my containers?
Many of our sampling containers contain a small amount of liquid, powder or tablets.  These are sample preservatives. 

The target compounds you are looking to analyze may be susceptible to change due to environmental factors such as volatilization, pH fluctuations or biodegradation. The addition of sample preservative stabilizes the sample so that analysis is most representative of the chemical/biological make up at the time of sampling. 

Use caution when handling and filling sample containers as some of the preservatives are acidic and/or corrosive and may cause irritation if contacted. Use of latex or nitrile gloves is strongly recommended. 

Please ensure the preservative is not lost due to overfilling the container or rinsing the container with sample prior to filling.

Should I rinse out the liquid or powder in the containers?
No. The sample preservative is required to maintain the chemical stability of your sample in the condition it was at the time of sampling.
I rinsed out the preservative – what should I do?
If you happened to rinse out the powder or liquid or over filled your sample causing loss of preservative, please contact the lab and we can determine the best course of action, depending on your testing requirements. 

In some cases, new containers may be required.

Can you interpret my results?
As a testing laboratory, our mandate is to provide you with accurate results on the tests conducted on your samples. On request we can comment on factors such as matrix interferences that may impact the accuracy of the data and we can provide comparisons of your data to the relevant guidelines or standards with an indication of those results that are above or below those values. Please contact the lab and we can refer you to additional resources as required. 

Once you have your results, depending on the purpose of analysis, it is best to seek advice from either your local healthcare provider, Regional health unit or governing environmental institution.

Can you tell me if my water is safe?
The YDREL offers a number of tests that provide data on the parameters in specific regulations. Unfortunately, we cannot state or qualify if a particular sample is safe or interpret the implications of test results. However, we can provide comparisons of your data to the relevant guidelines or standards with an indication of those results that are above or below those values.
My business discharges water to the drain. What testing is required?
Most municipalities have Sewer Use Bylaws that contain specific target lists.  Depending on the nature of your business, additional testing may be required.  Frequency of testing is also usually determined by the Bylaw. 

Consultation with the pertinent regulatory body is recommended.

What payment methods do you accept?
The YDREL accepts debit, credit cards and cheques.  Should you require an invoice for billing purposes and do not already have an account with the YDREL, we can set that up prior to submitting your first sample. Invoicing is set up for routine clients only, and billing is completed monthly for all completed work.
How much is it to get my water tested?
The YDREL conducts many different tests for water and any costs associated with your water analysis are going to be dependant of the specific testing needs of your situation. 

Please contact the lab at REL@durham.ca or 905-686-0041 to find out more information about pricing and packages.

Is there someone that can come and collect the samples?
Unfortunately, we do not provide field sampling services. We can provide you with all the sampling containers and instructions required. The containers can easily be filled and returned for analysis.
I am anxious to know the results on my report – what can I do?
Please contact the laboratory (REL@durham.ca or 905-686-0041) and we can provide an update on your report status and ETA for reporting.
How do I label a sample container?
Clients may use their own labels or fill in the laboratory supplied labels. Enough information should be present on each sample container to connect the container to the specific sample details on the Chain of Custody.
I lost my report – can I get another one?

One of our team members would be happy to provide you with a new copy. If it is a much older report that requires retrieval of archived data, there may be some costs associated with the regeneration of the report.

How long after sampling should I send or drop off my samples to the lab?
Samples should be packaged and sent or dropped off at the lab on the day of sampling to ensure analytical hold times are met. 

If you are submitting samples for microbial analysis, samples should be returned within 24 hours from the time of sampling to ensure microbial analysis hold times are met.

If a result RDL is higher than the criteria, how do we use that data?

In some instances, it is possible that a report detection limits (RDL) is above a particular criteria or guideline. This is usually due to some form of interference either from the sample matrix or a target or non-target analyte. 

Dilution of the sample matrix is the primary approach to combat or decrease the impact of interferences and the typical cause for raised RDLs. Dilution directly affects the RDL or detection limit by the same magnitude. The dilution itself can ensure instrument functionality and confidence in the reported data.

What does it mean if my testing is being or has been subcontracted?
The laboratory may subcontract, with client consent, some of the work to another laboratory for testing. This means that another laboratory will perform some of the analysis. The York-Durham Regional Environmental Laboratory only works with appropriately ISO 17025 accredited and licensed laboratories to ensure a consistent standard of quality for laboratory testing. The resulting Laboratory Analysis Report will clearly indicate which data came from a subcontract laboratory. 

Subcontracting may be required if the laboratory is not accredited for the work requests or due to equipment malfunctions/downtime or other unexpected events at the laboratory.

How do you determine laboratory accreditation?
Laboratory accreditation is an assessment of facilities and operating procedures by a recognized accreditation body.  All aspects of laboratory activities are monitored and assess for accreditation approval. 

The YDREL is accredited by the Canadian Association for Laboratory Accreditation (CALA) to the ISO/IEC 17025 standard and licensed to perform drinking water testing through the Ministry of Environment, Conservation and Parks (MECP).  For a current listing of all accredited and licensed methods and analytes please see the laboratory scope on CALA’s website (Home - CALA) or contact the laboratory.

Where can I pick up containers?
Sample containers can be either picked up in person at the lab or they can be shipped at a cost.
Are RUSH turnaround times available?

Rush turnaround times are available at a price twice that listed in the price book and results are generally ready within 5 business days. 

Please contact the lab at REL@durham.ca or 905-686-0041 to find out more information.

What is a Chain of Custody?
A Chain of Custody is provided with your sample bottles. 

It is a document that connects the samples taken at your location to them being submitted and analyzed. 

It is important that it is completed in full, and all the information is provided to ensure the correct analysis is completed and the certificate of analysis is sent to the right contact. 

Incomplete Chain of Custodies can add delays to the processing of your samples. 

For more information contact the lab at REL@durham.ca or 905-686-0041.

What is QA/QC?

QA/QC is the combination of Quality Assurance (QA) – the processes and protocols to ensure the quality of results, and Quality Control (QC) – the particular measures used to assess the quality of a particular set of data. 

Data integrity and quality are at the core of our lab’s priorities. Our rigorous Quality System ensures complete confidence is in every piece of data we create. 

No data analysis is released without first passing the required QC checks for that suite of analysis and all submissions go through our QA/QC process.

What is a sample matrix?
When related to chemical analysis, the “matrix” refers to all the other components of a particular sample, other than the analyte or compound you are interested in. 

A matrix or sample type can be referred to in general terms such as soil, water and air, however in some cases it is important to provide additional detail for comparison to the appropriate guideline or regulation. 

For example, it is often important to distinguish between surface water and ground water. 

The make up of a matrix can have a considerable effect on the chemical analysis. This effect is often referred to as matrix effects or matrix interference.

Sample hold time, preservative, container and storage requirements

Most analytical testing procedures that fall under environmental regulations have a method specific holding time which the test must be completed. The hold time is the time period where the target analytes in the sample matrix remains most stable and representative of the chemical profile at the time of sampling. Holding times vary between analytes and preservation methods. 

Analytical testing procedures also require specific containers, preservation, storage requirements, and a minimum volume of sample to be used to perform the test method.  These may vary depending on the method used in the lab. 

For more information, contact the lab at REL@durham.ca or 905-686-0041. 

What effect will the incorrect container have on the test results?

The use of an inappropriate container can mean using the wrong type of container, using a container that is pre-charged with the wrong preservative, is not made of the test appropriate material, etc. and this can have major implications on your test results.  Results could be biased high or low or be invalid. While in some cases, there may be no actual bias effect on the data, results could still be considered invalid because the effect of the inappropriate container cannot be accurately quantified. For example, submitting a bottle preserved with nitric acid (that is intended for metals) and requesting nitrogen parameters, will likely bias your nitrogen results very high because of the nitric acid. Sampling for volatile organic compounds in a plastic bottle, will likely bias your results low, since the VOCs will be lost through the plastic. The amount of bias either way can be sample dependent so it is not possible to accurately quantify how much results would be affected.   

Why should I include the number of containers?
It is important to include the number of sampling containers on each and every submission, as it allows the sample receiving team to quickly and easily determine if there are any extra or missing containers and avoid any processing delays with your submission.
Comments on reports. Do I need to read them and what are they for?

Comments on Laboratory Analysis Reports are meant to acknowledge situations when sample data falls outside recommended control limits or when the laboratory modifies standard procedures to accommodate the sample and analysis. It provides a narrative of anything important or significant that occurred during the analysis process that the data reviewer should be aware of. 

Such comments may indicate that the detection limit was modified as a cause of target compound concentration, elevated moisture or insufficient sample volume. Other situations may include notes that a sample was analyzed past the hold time or the wrong type of container or preservative was used.  

Why are my detection limits raised?

The raising of Reported Detection Limits (RDL) can occur for a variety of reasons. 

The most common reasons are: 

Concentration exceeds upper calibration limit of the test instrument.

The most common reason to raise a detection limit is due to an adjustment of the concentration of the sample’s test parameter so that it can fall within the calibration limit of the test instrument. This would be necessary if the concentration of the test parameter within the received sample exceeds the upper calibration level of the instrument. In such cases, it is necessary to dilute the sample to bring it within the instrument’s calibration range. The dilution value required to bring it within the calibration range (known as the dilution factor) is also applied to the detection limit of the analysis. 

Matrix interference

Within the test sample there is a component which in some fashion interferes with the ability of the analyst to reliably quantify the parameter of interest. Often by diluting the sample, the interference is reduced to a point where an accurate quantification can be made. The dilution required (dilution factor) is subsequently applied to the Reported Detection Limit (RDL). 

Limited sample

If the amount of sample received for analysis is less than the minimum required by the lab, this will be reflected in the parameter’s Reported Detection Limit (RDL). Parameter RDLs are all based upon an often prescribed minimum weight or volume. 

Method Detection Limit

The Method Detection Limit (MDL) is the smallest analyte concentration that can be demonstrated to be different from zero or a blank concentration at the 99 per cent level of confidence. In other words, if a substance is detected at or above the detection limit, it can be reliably stated (with 99 per cent confidence) that the analyte is present  and there is a one per cent chance that the analyte is not present (false positive).  Note that for reporting purposes, any result at or above the detection limit must also meet qualitative identification criteria required by the test method. 

Reported Detection Limit

The Reported Detection Limit (RDL) is the lowest analyte concentration that can be reported with confidence for a specific method. (i.e. within specified limits of precision and accuracy during routine lab operations). 

The RDL is generally five to 10 times the MDL or equal to the lowest standard of the calibration curve but may be higher or lower in order to comply with regulatory or client requirements. The RDL is not a fixed multiple of the MDL, but the RDL must be greater than or equal to the MDL. 

Data less than the RDL are reported as <RDL or ND. Any applicable sample dilution factors will be applied to these values and reported appropriately.  

I have concerns that a laboratory result is incorrect – what can I do?
If you have concerns or questions regarding the laboratory results, please contact the lab at REL@durham.ca or 905-686-0041 and you can be directed to the appropriate lab department. Please have your Work Order (WO) number available when you contact the lab. The WO number is located at the top left corner of the Laboratory Analysis Report.
Who do I contact to provide my feedback on the service I received?

At the YDREL, the lab welcomes any feedback from our clients on how we can improve our services. Clients can either email the lab at REL@durham.ca, call 905-686-0041, leave a message in the suggestion box at the lab or complete a quick survey at Customer Service Feedback - Durham Region. When completing the survey, please select Works Department and include YDREL in the comments section. 

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